IT Hardware Processing Lead

PlanITROI•Youngsville, NC

1d•$16 - $18

About The Position

The IT Hardware Processing Lead is a hands-on operational lead responsible for the sorting and testing of computer hardware . This role combines technical hardware expertise , strong organizational skills , and process ownership to ensure accuracy and efficiency in sorting, testing, and routing of computer hardware devices. This individual plays a critical role in building and maintaining standard operating procedures (SOPs) and driving continuous improvement in a fast-paced technology operations environment.

Requirements

2+ years of experience working with computer hardware in a production, ITAD, refurbishment, or warehouse environment.
Strong working knowledge of laptops, desktops, monitors, chargers, and networking equipment
Experience with hardware testing, grading, and inventory tracking
Quality inspection and documentation
Demonstrated ability to build or improve operational processes
Strong organizational skills and attention to detail
Ability to lift to 50 lbs., stand, bend, and move throughout the production floor for extended periods
Comfortable working in a warehouse or production environment

Nice To Haves

Prior lead or computer hardware technician experience preferred
Experience with asset management or inventory systems desired
Knowledge of data destruction or IT asset life-cycle best practices is desired

Responsibilities

Lead the daily sorting and categorization of incoming IT hardware, including laptops, desktops, monitors, chargers, peripherals, and networking equipment
Perform device testing, grading, functional validation, and triage
Ensure accurate identification, labeling, and routing of hardware through defined workflows
Troubleshoot hardware issues and determine repair, refurbish, resale, or recycle paths
Maintain accurate inventory tracking within internal systems and tools
Conduct regular cycle counts and audits to ensure data integrity
Coordinate inbound hardware movement with the receiving team
Ensure proper asset tagging, serialization, and documentation
Build, document, and maintain hardware processing SOPs and workflows
Identify bottlenecks, inefficiencies, and opportunities for process optimization
Ensure compliance with internal quality, data security, and environmental standards
Act as a lead resource on the floor , providing informational updates on inbound supply
Train team members on hardware standards, testing procedures, and SOPs as needed
Communicate daily productivity and inventory reporting
Escalate issues related to quality, safety, or process deviations as needed
Enforce quality control standards at every stage of processing
Ensure adherence to data security protocols and handling requirements
Promote a clean, organized, and safe production environment
Support audits and inspections as required