IT Governance, Vendor & Continuity Manager

Thornburg Investment Management • Cuyamungue, NM

3d

About The Position

The IT Governance, Vendor & Continuity Manager is responsible for establishing and maintaining effective technology governance, overseeing IT vendor relationships, and managing the firm’s business continuity and disaster recovery (BC/DR) program. This role ensures that technology operations, third-party services, and continuity capabilities align with firm standards, regulatory expectations, and business requirements. The position works closely with IT leadership, Security, Procurement, Finance, and business stakeholders to ensure that technology services are well-governed, cost-effective, resilient, and operationally reliable.

Requirements

• Bachelor’s degree in Information Technology, Business, or related field, or equivalent experience.
• 7+ years of experience in IT governance, vendor management, IT operations, or risk/compliance functions.
• Strong understanding of IT service management, cloud and SaaS platforms, and technology procurement processes.
• Experience with business continuity, disaster recovery, or risk management programs.
• Excellent communication, documentation, and stakeholder management skills.
• Ability to manage multiple concurrent responsibilities with strong organizational discipline.
• Experience with Microsoft 365 ecosystem, including SharePoint, Teams, Power Automate, and administrative tools.
• Strong analytical and problem-solving skills.
• Detail-oriented with strong documentation discipline.
• Ability to influence without authority and collaborate across diverse teams.
• Vendor negotiation and relationship management capability.
• Ownership mindset with continuous improvement orientation.
• Strong situational awareness and risk-based decision making.

Nice To Haves

• Experience in financial services, investment management, or regulated industries.
• Familiarity with SOC 2, ISO 27001, data privacy requirements, and vendor assurance processes.
• Exposure to ITIL, COBIT, or similar frameworks.

Responsibilities

• Maintain and periodically update IT policies, standards, procedures, and governance frameworks.
• Coordinate the review and approval cycle for IT policies with stakeholders and leadership.
• Manage the technology governance calendar, including audits, assessments, and control reviews.
• Monitor adherence to governance processes (procurement, onboarding, lifecycle management, access, licensing) and track remediation activities.
• Maintain documentation libraries, templates, and operational playbooks for consistency across IT functions.
• Serve as primary point of contact for IT vendor relationships across software, cloud services, infrastructure, security, and managed services.
• Maintain the firm’s vendor inventory, including classification, criticality tiering, contract details, renewal dates, and performance metrics.
• Coordinate vendor selection, RFP/RFI processes, technical evaluations, and contract negotiations in partnership with Procurement and IT leadership.
• Implement and lead Quarterly Business Reviews (QBRs) with critical vendors; track service delivery, SLAs, KPIs, and areas for improvement.
• Identify and address vendor risks, performance issues, and escalation needs.
• Monitor license usage, consumption, and cost trends to identify optimization opportunities and reduce spend.
• Conduct annual or periodic vendor security and compliance assessments, including review of SOC reports, certifications, data protection controls, and business resiliency capabilities.
• Collaborate with Information Security to validate vendor controls, risk ratings, and remediation plans.
• Maintain logs, findings, and risk registers related to vendor oversight and ensure timely resolution.
• Support audit requests (internal, external, regulatory) by providing vendor documentation and evidence.
• Own the firmwide BC/DR program framework, ensuring alignment between business requirements and IT capabilities.
• Maintain BC/DR policies, response plans, communication templates, and recovery documentation.
• Coordinate annual business impact assessments (BIAs) and continuity plan updates with business units.
• Develop and execute DR testing schedules; coordinate with Infrastructure, Security, and business stakeholders on test planning, execution, and reporting.
• Track DR findings, gaps, and remediations, ensuring closure within defined timelines.
• Oversee vendor-related continuity obligations, ensuring vendors meet contractual resiliency commitments.
• Prepare periodic reports and dashboards covering vendor performance, governance posture, continuity readiness, risk findings, and spend analytics.
• Maintain clear documentation of processes, workflows, and improvements,
• Identify opportunities to streamline and automate governance, vendor, and continuity processes through tools such as Power Automate, SharePoint, and ITSM platforms.
• Support continuous improvement initiatives within IT by delivering structure, consistency, and performance oversight.

Benefits

• Medical, dental, and vision coverage.
• Employer 401(k) safe harbor and profit-sharing contributions.
• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance plan, commuter benefits, student loan repayment program, education reimbursement program
• Community involvement opportunities.
• Onsite cafeteria.
• Onsite fitness center.
• Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level