IT Generalist / Help Desk

McNees Wallace & Nurick LLC • Harrisburg, PA

13d

About The Position

Joining McNees Wallace & Nurick LLC means becoming part of a team that values your voice, your growth, and your impact on clients, colleagues, and the communities we serve. Since 1935, McNees has been a trusted, client-focused law firm delivering practical, results-driven legal solutions with integrity and a client-first philosophy. We are a full-service firm with more than 150 attorneys and 300 professionals, committed to excellence across a wide range of practice areas and industries.
At McNees, we are guided by our core values of authentic relationships, excellence, growth, and balance to foster collaboration and innovation. We support your success through mentorship, leadership development, and continuous learning opportunities. Our commitment to community runs deep, with a strong tradition of stewardship through pro bono work, charitable initiatives, and civic engagement. We also prioritize flexibility and well-being with a family-focused culture, reasonable revenue hour expectations, and technology that drives efficiency.
If you’re looking for an opportunity to do meaningful work with people who value integrity and collaboration, you’ll feel at home at McNees.
McNees Wallace & Nurick LLC is seeking an IT Generalist to join our Information Technology team. At McNees, we believe our people are our greatest asset. We foster a culture of integrity, innovation, and collaboration - where your ideas matter, and your contributions make a real impact. This role is perfect for someone who enjoys variety - providing first-tier support, managing deployments, and collaborating on system improvements. You’ll play a key role in ensuring our technology runs smoothly while staying ahead of emerging trends.

Requirements

• Education: Bachelor’s degree in Computer Science, Business Computing, or related field (or equivalent experience).
• Experience: Minimum 7 years in a similar role with strong troubleshooting and problem-solving skills. Previous experience in a law firm or professional services setting preferred.
• Technical Skills: Basic understanding of TCP/IP network.
• Proficiency with Windows-based desktop systems.
• Familiarity with Office 365, document management systems, collaboration tools, MFA, and mobile technology.
• Ability to prioritize tasks, work independently, and deliver exceptional customer service.
• Strong organizational and analytical skills.

Nice To Haves

• Previous experience in a law firm or professional services setting preferred.

Responsibilities

• Resolve help desk tickets and provide deskside support.
• Manage workstation standards, imaging, and deployments.
• Install and maintain desktop applications.
• Configure mobile devices and manage printers/peripherals.
• Administer telephone systems and audio/visual setups.
• Handle user onboarding and offboarding processes.
• Support video conferencing systems.
• Perform routine production support tasks, including patching and permissions changes.
• Provide basic Microsoft Intune and Entra administration.
• Collaborate on projects to implement and improve systems.
• Monitor hardware/software licensing and asset management.
• Participate in on-call rotations and occasional after-hours work.

Benefits

• McNees offers an engaging work environment, robust opportunities for professional development, challenging and rewarding career paths, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees