IT Generalist

BattleCreek Church•Broken Arrow, OK

156d

About The Position

This isn’t just a job—it’s a calling. This role exists to help people advance in their journey with Christ in Tulsa, America, and the World. Whether you're leading teams, crafting meaningful experiences, or working behind the scenes, your role at BattleCreek Church makes an eternal impact! The IT Generalist provides frontline technical support for BattleCreek Church, troubleshooting hardware, software, and network-related issues, assisting with service requests, and ensuring a consistent and efficient end-user technology experience. This role supports day-to-day IT operations, including device setup, issue resolution, and managing Help Desk tickets.

Requirements

Align with the vision and mission of BattleCreek Church.
Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint
Proficiency with Apple macOS and iOS; experience with Apple Business Manager preferred, along with scripting ability in Bash and PowerShell
Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting
Understanding of networking concepts and troubleshooting tools
Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools
Excellent interpersonal, communication, and problem-solving skills
Bachelor’s degree in Information Technology, Computer Science, or related field preferred (but it is not required) and 2 years of experience in IT support or equivalent combination of education and experience.

Nice To Haves

Certifications in CompTIA A+/Network+, Microsoft certifications, or similar are preferred.

Responsibilities

Test and validate hardware and software functionality; coordinate repairs or replacements with vendors.
Install and support AV systems in conference and collaborative spaces.
Support equipment setups for events, trainings, and meetings as needed.
Set up collaborative audio/video workspaces.
Perform hardware/software updates to ensure systems remain current and secure.
Assist with support of the security camera system (PVMS).
Assist the System Administrator with: Microsoft 365 Admin Center Active Directory Group Policy Configuration and installation of access points, servers, and related hardware Networking initiatives and projects
Serve as the first point of contact for user-reported IT issues.
Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner.
Document issues and resolutions in the help desk system and maintain accurate historical records.
Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers.
Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues.
Assist users in diagnosing hardware, software, and user-related errors and guide them through solutions.
Manage MDM (Mobile Device Management) solutions for both Windows and Mac.
Monitor and manage ticket metrics, proactively addressing high-priority or overdue requests.
Develop or revise end-user training guides, FAQs, and documentation for internal systems.
Assist in onboarding/offboarding processes, including account setup and device provisioning.
Educate users on IT best practices and tools used within the church environment.
Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ