IT Functional Analyst Lead

State of Maryland•Baltimore City, MD

About The Position

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. The main purpose of this position is to oversee functions related to design, development, implementation of software enhancements and modifications associated with the Child Support Management System (CSMS). The CSMS is a large-scale multimillion-dollar cloud based system. The functions of this position include performing functional analysis, recommending solutions and participating on workgroups that impact the ongoing design, development, implementation and maintenance of CSMS. The position supports local and central office end users to ensure that system software development meet the needs of the Child Support Administration. In addition, the position supervises staff that provides design and development, document generation and system support services.

Requirements

Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.
Candidates may substitute the possession of an Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Nice To Haves

One year of experience working on a project for a system build out.
One year of experience in child support.
One year of experience leading large group projects.

Responsibilities

Serves as liaison between child support workers and developers to translate changes in business processes that yield the design, development and implementation of automated system enhancements and modifications to effectively process child support cases as required by federal and state laws and regulations and CSA requirements.
Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error.
Reviews reporting generated by the system and error tickets submitted by Local users to determine the appropriate course of action for correction.
Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification.