IT Field Technician

Pomeroy

1d•Onsite

About The Position

FIELD SUPPORT TECHNICIAN ----------------------------------------- Essential Job Functions: Provides on-site field support to customers including installation, repair, and servicing of IT equipment. Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. Assists in investigating and resolving complex installations and maintenance matters. Instructs customers in the operation and maintenance of systems and equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up testing. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis on system issue trends and solutions. Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. Documents all pertinent user information and the nature of problem reported with accuracy. Records all inventory transactions accurately to maintain service and inventory part accuracy.

Requirements

High school diploma or G.E.D.
Five or more years of field support experience.
Experience working with corporate hardware, software and equipment.
Able to lift 45 pounds.
Able to work in the USA.
Deep understanding of computer hardware and software components.
Experience navigating technical issues with a high level of customer service and empathy.
Excellent verbal and written communication with the ability to tailor communication style to different audiences.
Experience working in a dynamic, fast-paced environment.
Shown success in team environments demonstrating shared responsibility and accountability.
Strong analytical and problem solving ability.
Good time management and organizational skills.

Responsibilities

Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
Assists in investigating and resolving complex installations and maintenance matters.
Instructs customers in the operation and maintenance of systems and equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis on system issue trends and solutions.
Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
Documents all pertinent user information and the nature of problem reported with accuracy.
Records all inventory transactions accurately to maintain service and inventory part accuracy.