IT Field Technician II

Heritage Construction + Materials•Indianapolis, IN

51d

About The Position

The IT Field Technician II is responsible for contributing to the operation, maintenance, troubleshooting and technical support of company's information systems; provides accurate and timely technical support to end users to ensure effective use of technology and minimize disruption to business operations. Successful candidates will have a deep knowledge of our business and the ability to solve business problems with hardware and software applications; the ability to prioritize assistance requests; an ability to learn and become the subject matter expert for applications including, but not limited to HCSS (Heavy Job, Forms, Safety, etc), Viewpoint, and Apple (iPad, iPhones).

Requirements

Bachelor's Degree in Information Systems, Business Information Systems, Construction Management or related field; or equivalent work experience
5+ years experience in construction operations, including IT application use, process improvement, end user support or related experience
Proficient with Microsoft products
Customer Service
Ability to translate technical terms into non-technical terms for end user support
Develop and maintain positive and professional relationships within the organization
IT related certifications
Valid drivers license

Responsibilities

Supports hardware, software, and basic networking for all operational needs of the business.
Ensures end-user technology needs are being met and/or exceeded; excellent customer service acumen
Works with various business teams to assist with onboarding/offboarding employee technology components as needed
Communicates with internal/external customers and vendors; acts as main point of contact for assigned area of support
Is comfortable in a collaborative team environment as well as working autonomously
Leads and/or participates in multiple technology-based projects, up 50% of workload annually
Utilizes service desk system for ticket management; maintains accurate and accessible technology documentation
Advocates company IT security policies and best practices
Promotes and maintains safe work environment; including keeping work area organized and free from clutter and potential hazards
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.