IT Field Support Technician

TEKsystems • Milwaukee, WI

5d • $20 - $22 • Onsite

About The Position

The IT Field Support Technician provides on-site across the Milwaukee area. This role requires strong customer service skills, excellent attention to detail, and the ability to work independently while meeting deadlines in a fast-paced clinical environment. The technician will support desktops, laptops, mobile devices, rebuild processes, data backup tasks, and various field support activities.

Requirements

• Strong attention to detail and ability to follow documented processes.
• Excellent customer service and communication abilities.
• Ability to work independently under pressure and meet deadlines.
• Familiarity with ServiceNow or similar ITSM platforms.
• Proficiency with Microsoft Excel, including handling large data sets.
• Experience with desktop troubleshooting, installation, and break/fix support.
• Reliable personal vehicle and a valid driver’s license.
• Ability to lift up to 50 lbs. as needed.
• Working mobile phone for onsite communication.
• Comfortable working within hospital settings while following professional standards.
• Open to learning new technologies and improving existing IT workflows.

Nice To Haves

• Basic understanding of CCTV installation and support (preferred).

Responsibilities

• Deliver high-quality, customer-focused technical support to internal employees.
• Perform computer rebuilds following established procedures and documentation steps.
• Assist with data backup and restoration within the Windows OS environment.
• Provide field support for desktop hardware, software, peripherals, and mobile devices.
• Work with large datasets and complete tasks using Microsoft Excel.
• Update, track, and resolve tickets within the ServiceNow platform.
• Install, troubleshoot, and support CCTV and related equipment when required.
• Ensure professional conduct, hygiene, and etiquette in sensitive hospital environments.
• Adapt to new technologies and evolving IT processes.
• Complete assigned tasks independently while maintaining punctuality and reliability.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees