IT Field Support Technician

Sunset Technologies•Sun Prairie, WI

1d•$19 - $31•Onsite

About The Position

Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands. We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured! Who is Sunset Technologies? Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.

Requirements

Minimum 1-year of customer service experience
Minimum 1-year of technical support experience
Excellent verbal and written communication skills
Ability to utilize PC and other tools to accomplish goals and activities
Displays outstanding customer service skills and professionalism
Displays excellent problem-solving skills
Strong written and verbal communication skills
Ability to multitask and manage time efficiently
Ability to work independently and on a team
Methodical, organized, and detail-oriented work habits
Availability for on-call work rotation
Continuously exhibit a Rest Assured mindset
Successful completion of pre-employment assessments
Successful completion of initial training
Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
Professional and friendly demeanor
Pays attention and adheres to company policies and procedures
Reliable vehicle
Valid driver’s license
Background check

Nice To Haves

Minimum 1-year of Field Support or Help Desk experience

Responsibilities

Travel to client offices to execute hardware and software project installations
Assist with the administration of a network/server environment
Assist with hardware replacement, software updates, and office expansions
Monitor network performance
Act as Help Desk resource when not assigned project work
Perform testing to provide a diagnosis of issues
Perform routine updates and maintenance tasks
Build an excellent rapport with the client
Problem-solve complex situations using a wide variety of internal and external resources
Complete detailed project walkthroughs and provide recommendations to the Sales team to prepare for a given project
Communicate directly with clients and project managers to effectively plan and execute project phases
Manage time entries and notes in tickets
Maintain a detailed knowledge of internal standards and best practices for installing new equipment