IT Field Support Technician I - Williston

Nabors•Williston, ND

10h

About The Position

The IT Field Support Technician provides support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department in North Dakota and Eastern Montana. The position reports to the IT Field Services Manager. It requires frequent contact with other IT personnel, other Nabors departments, field personnel, and various Nabors corporate departments. Responsibilities Support of regional offices for Nabors equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any Nabors owned technology at the direction of the Field Services Manager Install, maintain, and support the technology on a Nabors drilling rig including but not limited to network devices, computers and peripherals, IP camera systems, mobile devices, and wireless field communications via satellite and mobile broadband systems Install and terminate low voltage communications cables Monitor the performance of the drilling rigs network hardware and wireless internet systems Proactively report or address potential issues in offices and field operations Assist with field testing of hardware and software applications Track support requests in our ticketing system Identify recurrent issues Responsible for providing 24 hour on-call technical support to office and field locations Responsible for inventory control of IT equipment Position requires outdoor field work in challenging environments at times. Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder. Ability to travel by air or car to field locations and/or supplier sites as needed Must have a valid drivers license In the event of an emergency, the employee holding this position required to work in accordance with the Nabors Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Requirements

High School Diploma
2-4 years Information Technology related studies or work experience
Knowledge of network systems support and troubleshooting
Intermediate MS Office skills
Professional presence and demeanor
Good verbal and written communications skills
Ability to develop new ideas and work independently
Creative thinker and problem solver
Attention to detail
Ability to travel as needed
Ability to interact collaboratively with internal and external clients
Must have a valid drivers license

Nice To Haves

Oilfield related rig operations or rig instrumentation experience
Two-way satellite internet systems experience
Related military experience
College degree
Cisco certifications
Related project support experience

Responsibilities

Support of regional offices for Nabors equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any Nabors owned technology at the direction of the Field Services Manager
Install, maintain, and support the technology on a Nabors drilling rig including but not limited to network devices, computers and peripherals, IP camera systems, mobile devices, and wireless field communications via satellite and mobile broadband systems
Install and terminate low voltage communications cables
Monitor the performance of the drilling rigs network hardware and wireless internet systems
Proactively report or address potential issues in offices and field operations
Assist with field testing of hardware and software applications
Track support requests in our ticketing system
Identify recurrent issues
Responsible for providing 24 hour on-call technical support to office and field locations
Responsible for inventory control of IT equipment