IT Field Services Technician

Chandler Unified School District•Gilbert, AZ

51d

About The Position

Install, configure, troubleshoot, and service computer systems and connected devices using processes that comply with district standards and security policies.

Requirements

CompTIA, A+, or CCNA certification is preferred
High school diploma or equivalent plus college-level courses in computer technology, personal computers, operating software, and basic electronics
Knowledge and understanding of computers (Windows and Apple), related peripherals, and basic operating principles
Working knowledge of LAN/WAN components, usage, basic operating principles, and network printing
Excellent problem-solving skills
Ability to troubleshoot and correct operational problems involved with computer hardware and software
Ability to analyze difficult and complex operations
Valid Arizona Driver's license: may need a personal vehicle to travel between sites
Ability to communicate and work effectively with staff and the public
Knowledge of and adherence to all policies, regulations, and rules
Strong documentation and communication skills

Nice To Haves

CompTIA, A+, or CCNA certification is preferred

Responsibilities

Diagnose and troubleshoot network, hardware, and software problems with individual user equipment
Install, test, and configure new hardware and software systems, peripherals, and equipment
Train users in the use of hardware and software
Diagnose equipment and printer failures, replace defective components in the field if possible, or return to the shop for repair, install loaner equipment, return, and reinstall repaired equipment.
Maintain accurate records of work processes, work completed, inventory control, and asset management tracking.
Respond to customer service requests and dispatch
Update existing security software on networks and workstations
Move, add, and change computer and telephone equipment
Perform imaging and installation procedures as outlined by the IT Team and related duties as requested
Perform all duties safely and prudently as directed