IT Field Services Technician

Mountain America Credit Union•Sandy, UT

3d•Onsite

About The Position

The IT Field Services Technician is responsible for ensuring all MACU team members are equipped with up-to-date hardware and software needed to provide a quality Member Experience. The IT Field Tech plays a key role in providing computer and technical support to Mountain America Credit Union teams. The IT Field Service Technician works closely with the Senior Field Service Technician and reports to the IT Field Services Manager.

Requirements

Two + years IT hardware and software services
Advanced knowledge of Microsoft Windows in the enterprise.
Advanced knowledge of computer systems, networking and cabling
Troubleshooting Networking Issues
Two-year college degree or technical certificate recipient; or equivalent work experience.
Current driver’s license and good driving record and be willing and able to drive to Branch Locations frequently.
CompTIA A+ Service Technician, Microsoft Certified Professional (MCP) or Equivalent.
Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Advanced skills in troubleshooting PC and related Hardware.
Demonstrated ability to clearly communicate verbally and in writing.
Demonstrated ability to read and follow instructions.
Effective prioritization and project management skills, as well as time management skills with the ability to properly prioritize work and hold to a schedule.
Intermediate to advanced knowledge of Microsoft Active Directory users and groups.
Ability to assist team members with common issues with our standard applications and platforms.
Ability to troubleshoot various P/C hardware and software packages.
Intermediate knowledge of TCP/IP and Ethernet networks.
Demonstrated excellent customer service skills.
Proactively solves problems and actively improves processes and create efficiencies.
Professional, exercises personal discretion and independent judgement.
Adaptive to change, responds positively to altered circumstances or conditions.
Excellent inter-personal skills, including the ability to lead and collaborate with multiple teams.
Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems etc.
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Nice To Haves

Credit Union experience or similar preferred

Responsibilities

Acts as an internal escalation point for IT Associate Technicians.
Leads the effort on documenting all IT processes and creating self-service guides.
Assists in onboarding and training Associate Technician.
Demonstrate the MACU behaviors in all aspects of their work.
Sets up new branches according to established requirements, ensuring that all project tasks are completed, and systems tested to insure a successful branch opening.
Develops and maintains applicable process and workflow documentation for the position.
Supports IS/IT hardware at remote locations, and works with IS/IT Managers to support their systems, including but not limited to routers, switches, computers, monitors, check scanners, receipt printers, cash machines, laser printers, multi-function printers, etc.
Demonstrates basic understanding of network equipment and cabling and the ability to perform basic troubleshooting and on-site tasks as directed by the Network team.
Maintains and troubleshoots Microsoft Active Directory, including user and group provisioning and configuration, and assigning appropriate permissions on network resources.
Sets up new branches according to established requirements, insuring that all project tasks are completed, and systems tested to insure a successful branch opening.
Works after hours, nights and weekends as required.
Maintains an asset inventory of computer hardware and associated peripherals.
Works after hours, nights and weekends as required.
Other duties as assigned.