IT Field Services Sys Administrator

Radius Recycling•McMinnville, OR

1d•$55,000 - $70,000

About The Position

The IT Field Services System Administrator is involved with supporting technology equipment which is connected to the company's network primarily workstations (laptops and desktops), work station peripherals, point-of-sale (POS) terminals and peripherals, handhelds, network printers, video and photo technology. Customer service centric (a deep commitment to end-user satisfaction) and carrying out the department's defined services is a critical aspect of this position. The IT Field Services Administrator also plays an important role in assisting with delivering and supporting the technology requests from the business and in driving process improvement in service delivery. Salary Range: 55,000 - 70,000 annually

Requirements

Associates degree in Computer Science or equivalent combination of training and experience.
Three to five years of demonstrated helpdesk, desktop-peripheral support, and/or field service technician experience.
Valid Driver's License and licensed vehicle for support visits to area stores.
Highly developed verbal and written communication skills.
Demonstrated customer service skills.
Ability to multi-task a wide variety of support issues; prioritize problems; and work in a face-paced environment.
Contribute individually with minimal supervision.
High degree of accountability.
Strong organizational skills, attention to detail, and ability to meet deadlines.
Ability to acquire new IT skills.

Nice To Haves

Experience with point-of-sale systems and/or handheld devices preferred (based on location).
A+ Certification preferred.

Responsibilities

Advance troubleshooting and problem solving of workstation hardware and peripherals.
Advance troubleshooting and problem solving of standard workstation software (locally installed) such as operating systems, device drivers, utilities, and applications.
Installation and troubleshooting of base software image and standard workstation applications.
Provide “out of warranty” hardware repair and upgrade services to workstations.
Network printer and multi-function device support including basic troubleshooting, set-up and configuration services.
Support Point-of-sale (POS) systems including terminals, peripherals, application, and coordination of hardware repair with vendor.
Support handheld devices including hardware, build/configuration, and software system patching, updates, and deployment of software packages.
Assist in the replacement of switch and other network equipment and with data/voice cross connect changes (demark extensions, switch port to patch panel connection) including phone moves.
Provide troubleshooting and support for technology devices including but not limited to IP based cameras, card readers, iPads, and time clocks.
Participate in assigned projects and assist the Project Manager in delivering a high level of project quality.
Provide on-call or after-hours support to assist employees with emergency problems.
Other duties as assigned.