IT Field Services Specialist

First National Bank (FNB Corp.) • Pittsburgh, PA

28d • Onsite

About The Position

The IT Support Specialist delivers high-quality in-person and field-based technical support for user endpoint devices, peripherals, and basic network services. The incumbent will troubleshoot hardware, software, and connectivity issues, manage device deployments, and educate users on best practices, all while maintaining a strong focus on customer service and operational efficiency. This role requires excellent customer service skills and a strong technical background.

Requirements

• Excellent customer service skills
• Ability to use general office equipment
• Ability to work and multi-task in a fast paced environment
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Valid Drivers License
• Associates
• 3

Nice To Haves

• CompTIA A+ Certification: Preferred
• ITIL Foundation Certification: Preferred

Responsibilities

• Walk-Up and Field Support: Provide in-person technical support through the Tech Bar and on-site visits, offering quick resolution for common user issues and guidance on supported tools and services. Emphasize hands-on assistance, user empowerment, and a positive support experience.
• Endpoint Deployment and Configuration: Deploy and configure user endpoint devices and peripherals for new hires, moves, and refresh projects. Ensure compliance with corporate standards and SLAs. Track and manage IT inventory, assist with asset collection, and support large-scale deployment initiatives (e.g., REDI projects, hardware refreshes).
• Meeting Room Technology Support: Support and maintain meeting room technology, including AV equipment, conferencing tools, and presentation systems, to ensure seamless operation during meetings and events.
• Documentation and Knowledge Sharing: Create and maintain technical documentation and user guides. Contribute to the IT knowledge base and assist in training other IT staff.
• Trains new IT Field Services Specialists, providing on-the-job training on all policies, processes, and procedures used to support Service Desk operations. Mentors junior members of the team.
• User Education and Onboarding: Educate employees on endpoint usage, software tools, and IT best practices. Support onboarding by deploying and configuring devices and providing user instruction.
• Process Improvement and Feedback: Analyze support trends, gather user feedback, and recommend improvements to enhance service delivery and user satisfaction.
• Compliance and Risk Management: Adhere to IT security policies and regulatory requirements. Participate in risk management practices as part of daily responsibilities.
• Performs other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees