IT Field Service Technician
About The Position
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Field Service Technician I is responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver’s license as well as the following skills: troubleshooting, time management, communication, excellent customer service in accordance with the company’s BGR standards.
Requirements
- High School Diploma or equivalent.
- Valid CA Driver’s License to commute on company vehicle.
- Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
- One (1) year of customer support experience.
- Proficiency deploying and troubleshooting technical hardware.
- Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers.
Nice To Haves
- Associate’s degree in computer science, information systems or a related field.
- Experience in network troubleshooting, administration, and providing help desk support.
- A+, Network+, or Security+ certification.
Responsibilities
- Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
- Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
- Provide on-site assistance to end-users with IT Equipment and peripherals.
- Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate.
- Ability to read and understand technical manuals and procedural documentation.
- Engage in research and troubleshooting to determine the appropriate option to resolve technical issues.
- Escalate end-user issues as appropriate.
- Use the IT Ticketing system (JIRA) to accurately document hardware failure, repair, installation, ordering, and removal, as well as important information and interactions with end-users, and solutions once issues are resolved.
- Accurately update the movement of assets utilizing our asset tracking software.
- Apply security best practices.
- Stay current on personal computer and peripheral equipment changes and trend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
