IT Field Engineer

Boscov's•Reading, PA

7d•Onsite

About The Position

IT Field Engineer Experienced IT Professionals- Put your technical expertise to work in an exciting retail environment with one of the nation’s leading retailers! Boscov’s is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Field Engineer to provide prompt and effective technical support across our corporate and store locations. This position plays a key role in maintaining the seamless operation of hardware, software, POS systems, and network infrastructure — minimizing downtime and keeping our stores running at peak performance. If you are a hands-on problem solver with a passion for technology and a customer-first mindset, apply today!

Requirements

Demonstrated knowledge of Windows OS and Windows desktop software.
Demonstrated knowledge and expertise with Microsoft Office Applications.
Demonstrated ability to manage tasks with limited supervision and complete on time and professionally accurate.
Demonstrated ability to troubleshoot various network devices such as Firewalls, Routers, switches, and Wireless Access points.
Knowledge of ITIL practices, incident management, and IT operations.
Knowledge of monitoring tools and ticketing systems.
Excellent understanding of how to install various network and Telecom racks, stands and wire management.
Ability to manage multiple projects, activities, and tasks simultaneously.
Professional verbal and written communications.
Valid driver's license required for operation of company vehicle; position involves regular travel to store locations, including long-distance drives and occasional overnight trips
Must be able to lift/move 25 – 50 lbs. boxes or equipment when applicable.

Responsibilities

Provide on-site technical support to employees, addressing their computer, POS system, and network-related issues promptly and efficiently.
Diagnose hardware and software malfunctions, identifying root causes of technical problems and implementing appropriate corrective actions.
Install, configure, and maintain computer hardware, software, and network components, ensuring compatibility and adherence to organizational standards and policy.
Train employees on proper computer usage, software applications, and troubleshooting techniques to minimize future support requests.
Work regularly with cross technical teams within IT, vendors and business users to troubleshoot, maintain and deploy technical solutions across the business.
Conduct regular preventive maintenance checks on computers, POS systems, and network devices to identify potential issues and prevent downtime.
Perform routine maintenance tasks, such as cleaning hardware, updating software, and optimizing system performance, to extend the lifespan of IT equipment.
Maintain accurate records of maintenance activities, providing a comprehensive history of preventive measures and identifying trends for future improvement.
Assist the network Administrators with troubleshooting on site with network-related problems, isolating the source of disruptions, implementing corrective actions, and restoring network connectivity promptly.
Co-manage with Network Administrators network devices, such as routers, switches, and firewalls, ensuring optimal network performance and security.
Maintain a customer-centric approach, providing prompt, courteous, and professional technical support to all employees.
Communicate effectively with both technical and non-technical users, explaining complex technical issues in a clear and concise manner.
Document technical support requests, troubleshooting steps, and resolution procedures for future reference and knowledge sharing via Jira and Help Desk Tools.