Senior | Douglas

APS

17d•Onsite

About The Position

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. SummaryIT Field Communications Specialist II / III / Senior | Douglas Are you a hands-on problem solver who thrives in the field and takes pride in keeping critical communication systems running? As an IT Field Communications Specialist (II / III / Senior), you’ll play a vital role in maintaining and supporting the communication and network infrastructure that enables reliable, secure energy delivery across Arizona. You’ll ensure the proper installation, maintenance, and optimization of enterprise communication assets, address design challenges in real time, and lead restoration efforts during outages or disaster recovery events. This role is ideal for a technical professional who enjoys autonomy, collaboration, and making an impact every day. What your day would be like: Install, test, and maintain communication and networking equipment to ensure reliable system performance. Identify and correct design deficiencies in the field—revising or redesigning proposed solutions when needed. Support disaster recovery efforts by designing and implementing temporary routing or reconfigurations to restore service. Perform preventive and corrective maintenance on enterprise communication systems. Collaborate with engineers, project managers, and 3rd-party vendors to ensure timely issue resolution and system updates. Monitor system health, perform diagnostics, and document maintenance and technical findings. Provide on-site technical support and escalation management for communication infrastructure issues.

Requirements

Experienced Field Technician: Proven background in communication systems installation, maintenance, and troubleshooting.
Technical Problem Solver: Skilled at diagnosing and resolving design or performance issues under pressure.
Collaborative Partner: Works effectively with engineering teams, field personnel, and external vendors.
Adaptable & Resourceful: Able to think on your feet and design solutions that restore service quickly in critical situations.
Detail-Oriented Professional: Committed to safety, documentation accuracy, and maintaining high operational standards.
Associate degree in electronic technology AND two (2) years related experience and OR equivalent combination of education and experience.
Equivalent to a high school diploma PLUS five (5) years related experience troubleshooting and repairing metering and control systems.
Ability to travel statewide, work outdoors, and work overtime.
Equivalent to a high school diploma PLUS seven (7) years related experience troubleshooting and repairing metering and control systems.
Ability to travel statewide, work outdoors, and work overtime.

Nice To Haves

Experience in utility or industrial communication networks, with knowledge of disaster recovery or failover design.
Technical degree in telecommunication, data communications or equivalent.
Ability to interpret schematic diagrams and troubleshoot to component level.
Knowledge to transition to legacy communication to Next Generation Network and Radion equipment.
Specific knowledge of TCP/IP, network design, network security, propagation, and point to point radio operation using ethernet over microwave.
Knowledge of building IP networks using MPLS or other network convergence technologies.
Familiarity with FCC regulations and standards for licensing microwave paths.
Understand basic electronics, electrical power systems, the basics of the 7 layers of the OSI model and in-depth knowledge and experience in RF.
Ability to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
Ability to train and mentor junior level staff and perform as SME of all equipment that resides within their AOR.
Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.

Responsibilities

Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment such as wired and wireless telecommunications systems devices, microwave, IP Networks, Radio Frequency (RF) Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network.
Troubleshoots and design repairs on a wide variety of computer aided telecommunications devices such as Portable/Mobile and Radio Repeaters, radio dispatch consoles, electronic and electro-mechanical equipment, SCADA systems, Fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment.
Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, Radio Service Monitors, digital multimeters, cable verifier, spectrum analyzers, frequency counters and RF power meters.
Performs remote/Centralized management of systems through Management software.
Install, repair and maintain Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment.
Must be able to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
Is expected to train and mentor junior level staffing, they must be the SME of all equipment that resides within their AOR.
Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.
Must display a mastery of knowledge of AC/DC Power/Amperage and understand the safety aspects of working in high voltage environments.
This position requires ability to work alone and with team members as well as customer departments to design highly reliable and timely solutions. The type of work will include working on ladders, and lift platforms. Installing microwave radios, network switches, routers, and the use of power and hand tools.