IT Field Analyst 1

Capital Health • Pennington, NJ

75d • $48,984

About The Position

The IT Field Analyst 1 provides on-site technical support, resolving hardware, software, networking, telecom, and enterprise application issues in person. This role is responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• 2-3 years of prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus.
• CompTIA A+ (must be obtained within 6 months of hire).
• Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems.
• Ability to install, troubleshoot, and maintain Windows and macOS devices.
• Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications.
• Familiarity with Active Directory, user access management, and IT security policies.
• Strong problem-solving and hands-on troubleshooting abilities.
• Excellent customer service skills when working with users in person.

Nice To Haves

• ITIL Foundation
• Microsoft Modern Desktop Administrator
• Network+

Responsibilities

• Provides on-site technical support and troubleshooting for IT-related issues.
• Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
• Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
• Supports audio-visual and media equipment setup for meetings and events.
• Assists with IT asset deployment, workstation setups, and hardware relocations.
• Responds to urgent IT service requests in hospital and office settings.

Benefits

• Comprehensive and highly competitive benefits package
• Physical health benefits
• Retirement and savings plans
• Caregiving support
• Emotional wellbeing resources
• Transportation benefits
• Robust PTO plan
• Overtime for eligible roles
• Elective benefits employees may select

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees