IT Field Analyst 1
About The Position
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. Pay Rate: $48,984.00 Position Overview The IT Field Analyst 1 provides on-site technical support, resolving hardware, software, networking, telecom, and enterprise application issues in person. This role is responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.
- 2–3 years of prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus.
- CompTIA A+ (must be obtained within 6 months of hire).
- Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems.
- Ability to install, troubleshoot, and maintain Windows and macOS devices.
- Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications.
- Familiarity with Active Directory, user access management, and IT security policies.
- Strong problem-solving and hands-on troubleshooting abilities.
- Excellent customer service skills when working with users in person
Nice To Haves
- ITIL Foundation
- Microsoft Modern Desktop Administrator
- Network+
Responsibilities
- Provides on-site technical support and troubleshooting for IT-related issues.
- Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
- Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
- Supports audio-visual and media equipment setup for meetings and events.
- Assists with IT asset deployment, workstation setups, and hardware relocations.
- Responds to urgent IT service requests in hospital and office settings.
Benefits
- Retirement Savings and Investment Plan
- Disability Benefits – Short Term Disability (STD)
- Sick Time Off
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
