IT & Facilities Support Specialist

Bank Michigan•Brooklyn, MI

1d•Onsite

About The Position

Bank Michigan is seeking career-minded candidates for a Full Time IT & Facilities Support Specialist with previous IT support experience and education required. In addition to a professional, customer-focused demeanor, candidates should have previous IT support with PC/peripheral maintenance/repair experience and a minimum of an Associate's Degree in IT/related field of study. ITIL or ITF+ Certification preferred. JOB SUMMARY Serve as the Bank's first line of technology support for assisting employees with computer and related equipment service issues and support activities. The IT & Facilities Support Specialist also assists with facility security, including aiding in building & grounds maintenance and project coordination. Supports the IT Manager with various tasks, along with providing support as needed with project related requests.

Requirements

Minimum of Associates Degree in IT, Computer Science or related field preferred.
Minimum of 1 year of prior experience in PC and peripheral maintenance/repair.
Ability to work flexible schedules on an abrupt basis.
Excellent problem-solving skills.
Successfully complete the in-house training program.
Superior interpersonal communication and computer skills; ability to operate standard office equipment such as computers, monitors, printers, scanners, etc.
Ability to stand for long periods, stoop, bend, twist, and lift up to 20 pounds.
Ability to work on the Saturday rotation for computer trouble shooting.
Ability to converse verbally and in writing with others.
Ability to utilize general office equipment, Internet and various business software programs (i.e. MS office).
Ability to travel within the community to attend various events and meetings.
Must successfully complete a comprehensive background check.

Nice To Haves

ITIL or ITF+ Certification preferred.
Prior financial institution experience a plus.

Responsibilities

Serve as first point of contact for technical assistance over phone, email, web meeting and in person while providing exemplary customer service.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Perform remote troubleshooting assistance using diagnostic techniques.
Assist IT Manager with password resets of applications. Such as, Bankway, Image Centre, a2i, Shoretel, Laserpro.
Responsible for Managed IT tickets including but not limited to: submission of new tickets, monitoring tickets, follow up as needed, escalate when appropriate, and overall prioritizing.
Work in conjunction with our hosted network provider.
Submit tickets for reoccurring tasks related to Managed IT tickets such as new employee setup.
Assist in Vendor Management tracking of high & critical vendors.
Monitor and update as needed by coordinating with Ncontracts provider.
Review system network reports (MSS/Connect Ted) for changes related to controls and report discrepancies or issues to IT Manager.
Assist with maintaining all forms of technology.
Provide quick resolution and excellent customer service.
Assist in the acquiring and setup of equipment and computer supplies.
Coordinate third party vendor projects (IT and/or Facilities) to ensure timelines are followed and all parties are communicated with.
Provide back-up building and grounds maintenance support as needed.
Assist in Ad-hoc projects as needed.
Assist with security training of all employees
Acts as an advocate for the Bank in all interactions both internally and externally.
Regular onsite attendance required.
Works harmoniously and collaboratively with team members to accomplish bank objectives.
Follow all bank policies and procedures.
Periodic travel to various branch locations for onsite work (IT and Facilities).
Assist with other duties as assigned.