IT/ERP Manager

Hubbell Electric Heater Co•Stratford, CT

About The Position

Responsible for all aspects of the company’s Enterprise Resource Planning (ERP) environment – currently Epicor v10, with a funded upgrade to Epicor Kinetic planned for 2026 (external consultant already contracted). The IT/ERP Manager will serve as the internal project leader for the upgrade, own the system post-go-live, and provide day-to-day administration and user support while also handling light general IT responsibilities in a 60-user manufacturing environment.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)
Minimum five (5) years of hands-on ERP administration in a manufacturing environment required
Direct experience with Epicor (v10 or Kinetic) strongly preferred
Candidates with deep experience in ECI M1, NetSuite, Acumatica, Sage X3, MS Dynamics 365 Business Central, or similar manufacturing-focused ERPs will also be considered
Proven participation in at least one full ERP upgrade or major implementation as the internal lead
Strong functional knowledge of manufacturing, inventory, costing, and financial processes
Proficiency with ERP tools such as BAQ, BPM, DMT, dashboards, and SSRS reporting (Epicor or equivalent)
Competence with Microsoft Office 365 suite and Windows environment
Ability to train end users and create clear documentation
Solid troubleshooting and problem-solving skills
Excellent communication and interpersonal skills; able to work effectively with functional Department heads and President level
Comfortable writing procedures, reports, queries, or executive dashboards in a manufacturing environment

Nice To Haves

Basic SQL query skills highly desirable
Familiarity with ISO 9001, ITAR, or CMMC a plus
Familiarity with CRM tools a plus

Responsibilities

Function as internal, company-based, project lead and Epicor champion for the 2026 Kinetic upgrade (data preparation, testing, training, and go-live support)
Perform ongoing Epicor administration, optimization, user support, and training
Design and develop BAQs, dashboards, BPMs, SSRS reports, and light customizations
Working with Dept. Directors, implementing system process improvements across manufacturing, inventory, costing, finance, quality, and supply chain modules
Coordinate with the external Epicor consultant, Epicor support, and other third-party IT vendors
Purchase, configure, and deploy replacement desktops, laptops, and/or printers (~3-5 per year)
Serve as first responder for daily, general IT issues (Office365, printers, Wi-Fi, password resets, etc.)
Perform basic Office365 administration and user provisioning
Oversee and coordinate with our managed service provider(s) (servers, network, and cybersecurity support are outsourced)
Ensure data integrity, security, and compliance within the ERP and related systems
Maintain system documentation and write user guides/training materials
Support QA/QC Manager during ISO and customer audits as needed
Assist with IT budget preparation and resource planning