IT Epic Analyst

WACO FAMILY MEDICINE•Waco, TX

2d•Onsite

About The Position

PRIMARY DUTIES: • Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care • Configure Epic functionality to improve user efficiency/usability and patient safety • Work with Epic and Informatics teams to evaluate, test, and implement Epic updates and upgrades • Support IT systems and support staff during new and expansion of services at WFM sites • Provide initial guidance and support to trainers and end-users during updates • Document build to facilitate cross-coverage and collaboration • Break-Fix documentation in a ticket-based workorder system OTHER DUTIES: • Solve day to day issues that arise within the system • Assist with other ambulatory reporting or informatics tasks as needed • Occasionally acting as back up support for non-primary Epic applications • Occasional after hours work & support QualificationsREPORTS TO: IT Epic Applications Manager EDUCATION & EXPERIENCE: Associate degree in IT, Engineering, Math, MIS or related field or equivalent experience. Bachelor’s degree preferred. SKILLS: • Demonstrate creative, collaborative problem-solving approach and strong analytical skills. • Proficient with EPIC: Ambulatory and will have primary responsibility for other Epic modules/functionality (training will be provided) • Microsoft Office Suite. Excellent customer service skills for interacting with other team members and end users. Frequent end-user interaction anticipated. PRIMARY DUTIES: possess a valid Texas driver’s license and appropriate liability insurance • visual and auditory accuracy • shift length - 8 hours • indoor setting • continuous use of computer and calculator • long periods of sitting • frequent use of telephone • continuous repetitive grasping and manipulation of both hands • continuous conversational communication • occasional lifting and carrying of up to 25 lbs. • occasional walking, standing, squatting, bending, kneeling, reaching, and twisting and climbing • infrequent use of personal car • occasionally working in confined areas

Requirements

Associate degree in IT, Engineering, Math, MIS or related field or equivalent experience.
Demonstrate creative, collaborative problem-solving approach and strong analytical skills.
Proficient with EPIC: Ambulatory and will have primary responsibility for other Epic modules/functionality (training will be provided)
Microsoft Office Suite.
Excellent customer service skills for interacting with other team members and end users. Frequent end-user interaction anticipated.
Possess a valid Texas driver’s license and appropriate liability insurance
Visual and auditory accuracy
Shift length - 8 hours
Indoor setting
Continuous use of computer and calculator
Long periods of sitting
Frequent use of telephone
Continuous repetitive grasping and manipulation of both hands
Continuous conversational communication
Occasional lifting and carrying of up to 25 lbs.
Occasional walking, standing, squatting, bending, kneeling, reaching, and twisting and climbing
Infrequent use of personal car
Occasionally working in confined areas

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care
Configure Epic functionality to improve user efficiency/usability and patient safety
Work with Epic and Informatics teams to evaluate, test, and implement Epic updates and upgrades
Support IT systems and support staff during new and expansion of services at WFM sites
Provide initial guidance and support to trainers and end-users during updates
Document build to facilitate cross-coverage and collaboration
Break-Fix documentation in a ticket-based workorder system
Solve day to day issues that arise within the system
Assist with other ambulatory reporting or informatics tasks as needed
Occasionally acting as back up support for non-primary Epic applications
Occasional after hours work & support