Application Analyst - Sr. Epic Clinical IT Analyst

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.Primary Role The Epic Clinical Senior IT Application Analyst is a senior level position primarily responsible for the development, deployment, training, post-implementation support, product design, and testing cycles of the Epic Inpatient system forone of the following modules: OR, Anesthesia, Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&D, Radiology, Transplant or Ophthalmology. This includes planning, performing, managing, andsupporting identified Epic users in the Duke Medicine environment. The incumbent will provide identified liaison services between Epic and identified application deployment anddevelopment staff. They will create and carry out implementation tasks, clinical workflow interpretation, and participate in Epic application build, testing and support for the assigned clinical module.They will act as Epic application specialist for base functionality. Will work with others on the Application Support team to manage all user access to Epic systems and update test plans to account for testing of new features with allreleases. They will also participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features andenhancements in the Epic module. Advise and assist with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, via phone or email, and via training classes.EPIC ASSESSMENT:All candidates for this position will complete formal Epic Assessments as part of the hiring process. Theassessments are designed to identify candidates whose skills most closely align with the position requirements.CERTIFICATION:The employee hired for this position will be required to obtain Epic certification through a formal Epic training program requiring attendance at the training facilities in Verona, Wisconsin. Training will commence on September 26, 2011,for up to a period of six weeks for some positions, and may include classroom instruction, project assignments,competency exams, and e-learning classes. Failure to obtain Epic certification within the defined timeline for thisposition may result in termination.

Requirements

Bachelor degree, preferably in a clinical field and three years inpatient clinical experienceor offsetting informatics in healthcare experience
Attend six week Epic training program and obtain associated certification within sixmonths of program completion
Attend Epic Security and/or Reporting writing training programs as needed and obtainassociated certification(s) within six months of program completion
Five years of progressive healthcare IT experience
Knowledge and experience with health care information systems
High degree ofcompetency with learning and interpreting IT systems
Excellent communication,interpersonal and team skills
Proven ability to lead meetings, prioritize, resolve conflicts,maintain issues lists and manage a project plan
Demonstrated written, verbal and followupskills

Nice To Haves

College degree/training
Duke Health System experience
IT system deployment experience
IT or clinical experience in an academic medical center or health system setting
Advanced training in SAS, JMP or other statistical software packages
Basic knowledge of standardized quality improvement methodologies
Lean training or SixSigma Black Belt, Green Belt or Design for Six Sigma certification
IT or clinical experience in one or more of the following areas: OR, Anesthesia,Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&D,Radiology, Transplant or Ophthalmology.

Responsibilities

Obtain additional Epic certifications in Report Writing and Security as needed through additional training at Epic (Madison, Wisconsin) for classroom instructions, multiple project assignments and competency exams
Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
Proactively complete assigned Epic application deployment(s), management, and testing tasks Manage the documentation, resolution and completion of identified deployment issues and tasks
Participate in identified development and production support meetings, reviews, and design sessions, as assigned
Build, test, and debug Epic application(s) to ensure the system meets end user requirements
Develop and document system and user procedures as necessary
Adhere to organizational policies and procedures and follow all change control processes for the EpicInpatient system
Develop report specifications and work closely with report writers to ensure all operational and regulatoryreporting needs are met including reports necessary to comply with Meaningful Use requirements
Provide system production support including the analysis, prioritization and implementation of requestedchanges, analysis of new functionality, coordination of software release updates, system testing andinterface enhancements
Work closely with business partners to identify business needs.
Serves as a champion of the project
Provides on call support for the application
Design and adhere to organizational policies and procedures and follow all change control processes for theEpic clinicals system