IT Enterprise Solutions Support Intern

Jabil • Austin, TX

2d • Onsite

About The Position

The Jabil Austin IT Enterprise Solutions (Support + Development) team is seeking a Summer 2026 intern to contribute to internal application development and automation while also participating in front-line IT support operations. This role is ideal for a developer who wants real-world experience delivering business-facing solutions end-to-end—triaging user issues, improving systems, building tools, and shipping measurable improvements.

Requirements

• Major(s): Computer Science, Software Engineering, Information Systems, Computer Engineering, MIS, or a closely related discipline (equivalent practical experience considered).
• Class Year(s): Rising Senior, Recent Graduate (Graduate Students may be included).
• GPA: Min 3.0
• Technical Skills (required to succeed): Demonstrated software development experience (internship, co-op, substantial projects, or portfolio).
• Proficiency in at least one general-purpose language such as Python, JavaScript/TypeScript, Java, or C#.
• Working knowledge of SQL and data concepts (tables, joins, basic query optimization).
• Comfort with APIs and integrations (REST, authentication concepts, JSON, webhooks).
• Experience with Git/source control and an ability to work in a team development workflow (branches, pull requests, basic code review).
• Willingness and ability to do hands-on IT support: troubleshooting, clear user communication, ticket hygiene, and escalation discipline.
• Effective communication (written and verbal); able to explain technical issues to non-technical users.
• Self-starter with strong follow-through; able to manage work in a queue + project environment.
• Agility, building trusting relationships, sound decision-making, resilience under time pressure.
• Must be available to work on-site in the location listed on the requisition from May 18, 2026 – Aug 7, 2026.

Nice To Haves

• Familiarity (or strong interest) in one or more: Power Platform, Mendix, scripting/automation, CI/CD basics, cloud fundamentals, endpoint management.

Responsibilities

• Build and enhance internal applications and automations that improve site operations (e.g., workflow tools, request/approval flows, integrations, dashboards, lightweight apps).
• Participate in IT support rotation by monitoring the ticket queue, troubleshooting issues, and communicating progress clearly to end users; escalate appropriately when needed.
• Design, test, and deliver maintainable code using team standards (source control, code reviews, documentation, and basic CI/CD practices where applicable).
• Analyze recurring support issues and implement durable fixes (automation, self-service, knowledge articles, monitoring/alerts, or process improvements).
• Collaborate with stakeholders to translate requirements into working solutions; validate outcomes through demos, user feedback, and iterative improvement.
• Follow corporate, regional, and local security/governance policies (access controls, data handling, change control, asset standards, and least-privilege practices).
• Document solutions and support procedures (runbooks, SOPs, KB articles) so improvements stick after the internship ends.

What This Job Offers

• Career Level: Intern