IT Enterprise Change Manager, Officer

State Street • Quincy, MA

2d • $70,000 - $118,750 • Onsite

About The Position

The IT Enterprise Change Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion. Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day-to-day management of Governance, Change Operations, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
Success in this role requires a disciplined and pragmatic approach to change management, with a focus on: Clear, repeatable standards that enable scale and predictability Common tools, templates, and methodologies to ensure consistent quality Strong planning, governance, and execution Efficient, low friction change processes aligned with delivery and business operations Continuous improvement driven by data and feedback Scalable change capabilities across portfolios and regions Long-term capability building and accountability for outcomes Transparency, reliability, and ownership

Requirements

• Minimum of three years’ experience in ITIL Change Management operations
• Strong expertise in ITIL (v4 preferred) and IT Change Management across application and/or infrastructure environments
• Experience with SDLC methodologies, including Agile and Waterfall
• Proven background in IT project deployment, incident management, and problem management
• Demonstrated project management and coordination skills, including conducting reviews and providing constructive feedback
• Excellent written and verbal communication skills, with the ability to engage effectively across organizational levels
• Ability to perform under pressure and meet tight deadlines
• Experience with ServiceNow and Microsoft Office tools (Excel, PowerPoint, Word, SharePoint, Outlook)

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience
• ServiceNow operational and reporting experience preferred

Responsibilities

• Development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls
• Drive the IT Change Management plan to conclusion
• Initiate BAU IT Change Management functions that include day-to-day management of Governance, Change Operations, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level