IT Engineering Lead

SunPower • Orem, UT

20h • Onsite

About The Position

We are seeking a hands-on IT Engineering Lead to support and evolve our Microsoft-centric corporate environment. This role focuses on endpoint engineering and automation, Microsoft identity and SaaS administration, network maintenance, and executive technology readiness. This is not a traditional HelpDesk Engineering role. This is an engineering-first role requiring strong PowerShell scripting, deep familiarity with Microsoft 365 and Entra ID, and the ability to troubleshoot authentication, licensing, and SaaS access issues in a production environment. The Lead is responsible for making all technology in our headquarters user-obvious and a joy to use. The right candidate combines strong systems thinking with practical end-user support capability.

Requirements

• 4–6+ years of experience in endpoint engineering, Microsoft systems administration, or IT infrastructure roles.
• Advanced PowerShell scripting experience in enterprise environments.
• Hands-on experience troubleshooting Entra ID, Microsoft 365 licensing, authentication, and SaaS SSO issues.
• Experience maintaining small-to-mid size corporate networks.
• Strong troubleshooting skills across operating systems, identity platforms, and SaaS applications.
• Expertise in writing both technical documents and user guides
• Automation-first mindset
• Strong analytical and diagnostic capability
• Calm and professional under pressure
• Clear communicator with both executives and end users
• High ownership mentality with growth potential

Responsibilities

• Design, write, and maintain PowerShell scripts and deployment packages to automate endpoint configuration, patching, compliance enforcement, and large-scale system changes across Windows and macOS environments.
• Administer and troubleshoot Microsoft 365 and Entra ID, including dynamic groups, authentication failures, conditional access policies, MFA issues, and device compliance impacts.
• Resolve user licensing and access issues across Microsoft, Adobe, Salesforce, and other SaaS platforms, including environments with mixed SSO and direct account management.
• Provide user-level support where necessary, with a focus on identifying root causes and converting recurring issues into scalable, automated solutions .
• Maintain and troubleshoot corporate network infrastructure built on Ubiquiti devices, including switches, wireless access points, VPN configuration, and RADIUS authentication.
• Maintain Poly/Polycom conference room systems supporting both Microsoft Teams and Zoom meetings, ensuring reliable platform switching and meeting readiness.
• Provide white-glove support to executive leadership and ensure laptops, conference rooms, and network infrastructure are fully configured and tested ahead of quarterly Board and Town Hall meetings.
• Serve as a senior escalation point for complex endpoint, identity, and application issues and continuously convert recurring problems into automated solutions.

Benefits

• Employee RSU Awards program
• Quarterly & Annual bonus program (based on performance)
• Competitive coverage for Health, Dental, and Vision insurance
• PTO/DTO for full-time employees
• 10 paid holidays
• Fully stocked breakroom with snacks, drinks, breakfast, and company provided lunch once a week!
• Ping pong and Corn hole in office
• CanyonPark Perks: Access to a gym, pickleball & basketball courts, outside patio areas, food trucks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed