IT Engineering Collaboration Engineer

Coke Florida Careers•Tampa, FL

10d•Onsite

About The Position

The Collaboration Engineer is responsible for the design, implementation, and support of the organization’s unified communications and collaboration platforms. This role ensures seamless communication and collaboration across voice, video, messaging, and conferencing systems, delivering secure, reliable, and user-friendly services that enable effective teamwork.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
3–5 years of experience in unified communications, collaboration platforms, or systems engineering.
Hands-on experience with Microsoft Teams, Cisco Webex, or equivalent enterprise collaboration solutions.
Knowledge of VoIP, SIP, telephony systems, and video conferencing technologies.
Familiarity with identity and access management, Active Directory, and Single Sign-On (SSO).
Experience with monitoring, reporting, and troubleshooting tools.

Nice To Haves

Relevant certifications preferred (Microsoft Teams Voice Engineer, Cisco Collaboration, etc).

Responsibilities

Deploy, configure, and maintain collaboration solutions such as Microsoft Teams, Zoom, Cisco Webex, Slack, or similar enterprise platforms.
Manage unified communications infrastructure, including VoIP, telephony, call routing, voicemail, and conferencing systems.
Monitor and optimize system performance, ensuring high-quality audio, video, and messaging services.
Troubleshoot and resolve collaboration-related issues, providing Tier 2/3 support to end users.
Integrate collaboration platforms with enterprise applications, identity systems, and productivity tools.
Implement security, compliance, and governance policies for collaboration technologies.
Develop and maintain system documentation, runbooks, and end-user guides.
Partner with IT, security, and business stakeholders to evaluate and implement new features and tools.
Work closely with facilities on conference maintenance/enhancements.
Provide training and guidance to end users on collaboration technologies.
Stay current with emerging collaboration technologies and recommend improvements