IT Engineer II

Quince • Palo Alto, CA

3h • $88,000 - $130,000 • Hybrid

About The Position

We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.

This role requires being onsite in our Palo Alto office three days a week and occasional travel to our Toronto office.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 4–6 years of IT support experience.
• Prior experience in a corporate or fast-paced startup environment supporting distributed teams.
• Strong understanding of macOS and Windows operating systems.
• Proficiency with Google Workspace, Okta, and Slack administration.
• Experience supporting video conferencing systems such as Zoom and Google Meet.
• Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows).
• Experience with directory and identity management platforms, especially JumpCloud.
• Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls.
• Awareness of data security and compliance standards (e.g., SOC2, ISO 27001).
• Excellent problem-solving and troubleshooting abilities.
• Strong customer service orientation with effective communication skills.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Detail-oriented with strong documentation habits.
• Comfortable working independently and collaboratively across global teams.

Nice To Haves

• Experience in retail, e-commerce, or technology industries.

Responsibilities

• Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning.
• Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.
• Maintain and document IT processes, inventory records, and access control logs in line with company standards.
• Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance.
• Support office technology operations, including network troubleshooting, printer setup, and AV maintenance.
• Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level