IT Engineer Digital Communications

Keysight Technologies, Inc.•Colorado Springs, CO

1d•$62,070 - $103,440•Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are hiring an IT Engineer – Voice & Digital Collaboration to support and evolve Keysight’s modern communication ecosystem. This is a location-specific, on-site role based in Colorado Springs and cannot be performed remotely due to the nature of hands-on conferencing, AV, and telephony operations. Beyond enterprise voice technologies (SIP, SBCs, call routing, voicemail, emergency calling), this role spans the full digital communications stack. You will work with hybrid conferencing systems, meeting room technology, AV integrations, remote access/control tools and device configurations. You will also provide operational support for collaboration platforms such as Slack and Microsoft Teams—improving user experience, managing integrations, enabling features, and collaborating with product owners. This is a multi‑discipline early‑career engineering role ideal for someone who enjoys both voice and modern collaboration technologies, learning continuously, and solving communication problems that impact 15,000+ employees worldwide.

Requirements

Bachelor’s degree in Telecommunications, Computer Engineering, Network Engineering, or equivalent.
1–2 years of experience in voice, conferencing systems, AV, or collaboration platforms.
Understanding of SIP, RTP, dial plans, PBX/SBC concepts.
Familiarity with Slack, Microsoft Teams, or similar enterprise collaboration platforms.
Hands‑on automation experience building simple flows/apps with Microsoft Power Automate/Power Apps for operational tooling (e.g., license assignment, ticket triage, change templates, notifications).
Exposure to AI‑assisted admin/dev tools (e.g., Copilot for M365, GitHub Copilot) to speed troubleshooting, scripting, and documentation—used responsibly with Keysight policies.
Understanding of IP networking fundamentals.
Strong communication and customer‑centric mindset.

Nice To Haves

Exposure to AV/Meeting room systems (Microsoft Teams Rooms, Logitech, Poly, Neat).
Knowledge of Wi‑Fi, WAN, SD‑WAN.
Python scripting interest or foundational certifications (e.g., CCNA).
Experience with monitoring systems or ITSM tools (ServiceNow experience is desired)

Responsibilities

Support daily operations of enterprise voice services: VOIP (SIP), Session Border Controllers (SBCs), PSTN number management, call routing, emergency calling (E911) across a Global Enterprise
Work closely with a global team, supporting operations mainly in Americas region but will work with users across all Keysight sites
Configure and support hybrid conferencing systems, physical room systems, VOIP desk phones, peripherals, and AV components.
Engage with 3rd party Vendors and Suppliers for support of managed products
Provision and support Cloud-based web conferencing platforms such as Zoom and Webex
Provide operational support for Slack and Microsoft Teams, including troubleshooting and feature enablement.
Partner with collaboration product owners and network/identity/messaging teams on cross‑tower issues.
Participate in configuration changes, upgrades, testing, and documentation.
Monitor service health and drive improvements in reliability and user experience.
Assist in problem management and root‑cause analysis.
Maintain documentation aligned with Keysight writing standards.