IT End-User Support Specialist

Niron Magnetics•Minneapolis, MN

3h•$75,000 - $90,000

About The Position

Niron Magnetics is scaling the world’s first advanced manufacturing process for the mass production of permanent magnets powered by its breakthrough material formulation. The company’s proprietary magnet technology based on Iron Nitride enables magnets that are inherently high magnetization, free of rare earths and other critical materials, and will drive innovation in various industries. Niron Magnetics is comprised of a team of professionals with a desire to make a positive impact on the global community. We were named one of “America's Top GreenTech Companies” for 2024 and 2025 by TIME Magazine and the “Innovation of the Year” at the 2025 mHUB Fourth Revolution Awards. Our team is made up of people who think big, dare to innovate, and strive to impact the planet through technological innovation for our customers. Ready to learn alongside amazing people, solve complex problems, and leave a legacy? Join our team. Are you passionate about technology? As a Niron IT End-User Support Specialist, upi will provide technology services for the company across the IT landscape (e.g. hardware, software, networking, telephony, technology acquisitions, audio/visual.) This position will troubleshoot and diagnose by working closely with our end-users with excellent customer service and clear communication. This position is a critical backbone by overseeing process, policy, and training documentation to ensure compliance and adherence to policies. By working across our systems and infrastructure, the IT End-User Support Specialist will collaborate with various internal teams and vendors.

Requirements

High School diploma or GED required.
Minimum of 4 years of directly applicable experience
Strong verbal and written communications skills
Strong interpersonal and customer service skills
Strong knowledge of networking, operating systems, and cybersecurity.
Problem solving skills and the ability to work in a fast-paced, growing environment

Nice To Haves

Experience within multiple Information Systems disciplines (Hardware support, applications support, telephony, networking, Active Directory, etc.).
Technology certifications (MSP, A+, CCNA, etc.)

Responsibilities

Provide end-user support by identifying, diagnosing, and resolving issues related to hardware, network equipment, service centers, infrastructure, and enterprise applications
Build, configure, and deploy new or replacement technology hardware, such as desktops, laptops, peripherals, telephones, etc.
Provide administration of core Microsoft stack systems such as Active Directory (onpremises and Azure), Entra, Exchange, M365, Teams, SharePoint, Teams Voice, etc.
Provide network administration within our Meraki stack and Cato firewalls
Coordinate with key support vendor-partners
Ensure Niron’s Information Systems Security processes, workflows, and tools are utilized and adhered to according to policies
Review policies and procedures, property security mechanisms, and user provisioning across all applicable technology systems
Manage and support IT projects which could include research, analysis, vendor selection and coordination, scheduling, communications, and documentation
Create end-user training
Review departmental policies and procedures for accuracy, create
Maintain documentation for IT systems and procedures
Communicate relevant technology related news, updates, changes, etc. to employees.
Execute technology related purchasing and acquisitions, invoice administration, and tracking
Other duties as assigned