IT DX Customer Service Business Partner

Siemens Healthineers

30d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. IT Business Partner Manager (BPM) manages relationships with business, internal key user & process owners for all IT related topics. Consults & supports the implementation of new or changed services and solutions Ensures high customer satisfaction by translating business demands into IT service requirements Maintain Business Partner relationship Participate in or organize business management meetings to identify demands on tactical and strategic level Understand business needs and translate them into IT requirements Evaluate customer satisfaction, collect and consider respective business feedback Provide business with KPIs on the overall and specific IT performance Ensure best practice usage of commodity services Manage business complaints and partner with CoE specialists, as required Identify and manage IT demands in alignment with business value and IT governance strategy by driving the decisions-making process if needed Design and drive opportunities where IT can create additional business value Be the IT advisor to business on current IT services & future IT needs Serve as the executive touch point for a portfolio of projects and Business/IT processes Ensure that Centers of Excellence (CoE's) continue to understand the needs of our Business Promote IT innovations and new services which can create additional business value Maintain IT budget and IT Project Portfolio in partnership with business and accounting to optimize IT spend for best value User Engagement. Enable and guide rollout of IT Services in Business: Sponsor and partner with project managers and Business on IT service implementation Articulate relevant changes (impact of change on IT services, projects, initiatives, trends etc.) to business process owner and business key users Translate complex subject matter, expert knowledge and technical terms into an expression understandable for Business Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here.

Responsibilities

IT Business Partner Manager (BPM) manages relationships with business, internal key user & process owners for all IT related topics.
Consults & supports the implementation of new or changed services and solutions
Ensures high customer satisfaction by translating business demands into IT service requirements
Maintain Business Partner relationship
Participate in or organize business management meetings to identify demands on tactical and strategic level
Understand business needs and translate them into IT requirements
Evaluate customer satisfaction, collect and consider respective business feedback
Provide business with KPIs on the overall and specific IT performance
Ensure best practice usage of commodity services
Manage business complaints and partner with CoE specialists, as required
Identify and manage IT demands in alignment with business value and IT governance strategy by driving the decisions-making process if needed
Design and drive opportunities where IT can create additional business value
Be the IT advisor to business on current IT services & future IT needs
Serve as the executive touch point for a portfolio of projects and Business/IT processes
Ensure that Centers of Excellence (CoE's) continue to understand the needs of our Business
Promote IT innovations and new services which can create additional business value
Maintain IT budget and IT Project Portfolio in partnership with business and accounting to optimize IT spend for best value
User Engagement. Enable and guide rollout of IT Services in Business:
Sponsor and partner with project managers and Business on IT service implementation
Articulate relevant changes (impact of change on IT services, projects, initiatives, trends etc.) to business process owner and business key users
Translate complex subject matter, expert knowledge and technical terms into an expression understandable for Business