IT Disaster Recovery Program Manager

Love's Travel Stops & Country Stores•Oklahoma City, OK

About The Position

The IT Disaster Recovery Program Manager is responsible for developing, implementing, maintaining, and managing the governance of the IT Disaster Recovery (DR) program for Love’s. This role owns the governance and management of the DR program across infrastructure, cloud platforms, applications, and data, ensuring recoverability aligned to business requirements and cyber-resilience objectives. This role will work with our Enterprise Risk Team and assist with Business Continuity projects as needed.

Requirements

Bachelor’s Degree in Computer Science, Information Science, MIS, or Business Administration or equivalent work experience
10+ years of work experience as an IT manager / project manager / business analyst
5+ years with business continuity oversight
Proven strategic leadership and relationship management capabilities, including experience with internal stakeholders — particularly senior and LOB management, as well as customers, external business partners and third-party service providers
Proven competency in executing large projects, on time and within budget, with business and IT personnel
Experience leading and managing high-performance multidisciplinary workgroups or teams to meet goals across multiple projects
Experience in creating and defining new operational models and procedures, and explaining complex problems or situations
Extensive experience in leading and managing groups of self-directed professionals
Proven ability to work under stressful conditions, such as IT related crises
Policy, organization, and architecture development
Backup, recovery, storage systems and IT security management
Vendor management of external DR service providers
Recovery strategy development, and multiple plan development and maintenance
Recovery plan testing
Overall program management and governance
Experience in defining, implementing, and enforcing risk-based standards, processes, and procedures for responding to disruptions in business or IT operations
Strong leadership and communication skills to effectively collaborate with senior business unit management in the definition, prioritization and support of key business recovery requirements and objectives
Translate business operations recovery requirements into action-oriented plans, programs, data center infrastructures and recovery testing strategies
Demonstrate strategic thinking, and effectively link the enterprise's DRM activities with business operations recovery and continuity requirements on a proactive basis
Responsible for addressing the IT operations recovery and resiliency needs of the entire company.
Be prepared to work across many different internal and external organizations, and with stakeholders in many different disciplines, including senior corporate leadership, line-of-business (LOB) managers, IT staff, HR, legal, audit, compliance, and security (information and physical), and facilities management
Thorough knowledge and understanding of current DR planning techniques and technologies, as well as the methods used to perform risk analyses and business impact analyses
On-call availability as needed.

Responsibilities

Responsible for developing, testing and maintaining IT disaster recovery plans for critical systems
Conducts Business Impact Analysis (BIA) for select departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions.
Collaborates with IT leaders to develop and implement best practices to protect and restore data and systems in the event of disruptive events
Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity if part or all the infrastructure is damaged or destroyed
Develop recovery priorities, timelines, and strategy for proper sequence of recovery components.
Develops and provides staff training on risk management and disaster recovery
Provide guidance to management in self-assessing and executing their business continuity plan
Ensure that plans are properly rated for all strategic business processes and reflect current conditions
Conducts strategic meetings with key IT and business leaders to identify and operational risks due to IT system architecture or failures
Assist Crisis Management / Incident Management teams during service disruption events, and contribute to process improvement initiatives
Reviews, revises, and expands existing plans and protocols ensuring that key artifacts are kept up to date
Oversees budget for key projects, initiatives, etc. within this discipline