IT Director

Nisqually Red Wind Casino•Olympia, WA

About The Position

The IT Director is responsible for providing strategic and operational leadership of all information technology functions to support the Nisqually Red Wind Casino’s gaming and enterprise systems. This role ensures the integrity, security, and availability of all technology platforms while maintaining strict regulatory compliance. The IT Director drives innovation and continuous improvement through the adoption of emerging technologies that enhance guest experience, streamline operations, and support the Nisqually Red Wind Casino’s growth and competitive advantage withing the gaming industry. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision : Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: This position is responsible for overseeing daily operations of Information Technology. This individual will plan, direct, coordinate and provide direction to subordinate administrators, as well as assist subordinate administrators in their daily duties. The IT Director will work closely with managers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Direct department Team Members through subordinate supervisors in the development and implementation of all department projects and responsibilities. Analyze and resolve or recommends solutions to complex or unusual guest service problems and issues. This person will also work closely with the Executive Director team with defining and implementing IT policies, procedures, best practices, and any applicable regulations. Responsible for ensuring efficient maintenance and performance of company wide network systems, supervision of IT Administrators.

Requirements

High School diploma or GED equivalent
Bachelor’s degree in computer science or related field of study.
Five (5) years of networking experience installing and managing Windows network software and using the latest technology to plan, design and implement LANs and WANs.
Five (5) years of infrastructure management experience.
Experience in a Class II/III gaming network environment.
Excellent interpersonal skills.
Ability to safeguard confidential information
Ability to lead and mentor a team.
Possess excellent decision-making skills.
Must have knowledge of proper procedures for working in and around regulated and secure operational areas.
Excellent verbal and written communication skills.
Ability to maintain up-to-date knowledge of emerging and changing technologies.
Excellent guest service skills.
Certifications with Microsoft Networking, including Current Windows OS and Active Directory (MCSE/MCSA).
Cisco certifications as applicable.
Pass NRWC pre-employment testing.
Ability to work all shifts including weekends and holidays.
Ability to obtain a Class III Gaming License

Nice To Haves

Certification in Red Wind’s “Service First” Program
Master’s degree in related field of study.
Familiar with the hospitality industry and change management.
IT related certifications. For example: CompTIA, CCNA/CCA, CISSP (cybersecurity certification preferred).

Responsibilities

Report to the General Manager to maintain and plan technical business services.
Manage projects of varying sizes and complexity: responsible for planning and executing all assigned projects, serving as a resource for firm-wide initiatives, providing regular status updates, and making recommendations to the General Manager.
Direct IT Department operational and strategic planning, including fostering innovation, planning and organizing projects, and negotiating the allocation of resources.
Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, service provision and request for proposal.
Implements and maintains all control systems and continually reviews departmental policies and procedures to ensure compliance.
Attend to regulatory incident reports and audits by ensuring timely responses, development of action plans and implementation of corrective action.
Foster and facilitate collaborative inter-department work relationships that result in highly productive project results.
Manage the development, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
Oversee provisions of end-user services, including help desk and technical support services.
Direct research on potential technology solutions, vendors, pricing and reviewing contract terms in support of procurement efforts.
Keep current with the latest technologies. Strategically identify competitive advantages and technological trends for the benefit of the Company.
Practice asset management for IT hardware, software, and equipment.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Identify Team Member development and training needs and ensure that training is obtained.
Maintain records, prepare reports and compose correspondence.
Assist General Manager in developing technical services that meet the dynamic needs of the organization.
Responsible for documenting work, and reporting or coordinating efforts with partners, management, and other team members.
Ensure the integrity of the internal and external network.
Communicate information about network changes, issues and problems through proper channels to appropriate personnel.
Ensure system backups on internal and external network servers are performed as required by operational standards and regulation.
Submit written reports to General Manager regarding integrity issues and other reporting as assigned.
Train end-users where needed and/or directed.
Responsible for Guest Service training and facilitating the Guest Service Policy.
Succession planning to meet tribal training priorities by contributing to the development and implementation of tribal training within the areas that the position oversees.
Serve as a member of appropriate committees and prepare reports and other support material.
Perform other duties as assigned.

Benefits

FREE Short-Term Disability, Life and Accident Insurance
FREE Meals
FREE gaming license renewals
3X Life Insurance Coverage Up To $500,000
Relocation Fees Negotiable
Paid Time Off & Floating Holidays
401(K) Retirement Program
Tuition Reimbursement
Health & Wellbeing Reimbursement
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives
Flex spending and Dependent care spending
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts