IT Director

Pennant Services•Eagle, CT

9d•Onsite

About The Position

Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach. This role is on-site at our Service Center in Hartford.

Requirements

Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
Experience leading IT staff supporting multi-site or distributed environments
Strong knowledge of end-user hardware, device configuration, and troubleshooting
Experience supporting employee onboarding and user lifecycle management in regulated environments
Demonstrated ability to build, improve, and document operational processes
Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders

Nice To Haves

Experience supporting healthcare organizations or other highly regulated industries
Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)
Experience with IT service management frameworks and ticketing systems
Experience with device management, asset tracking, and identity platforms
Ability to balance hands-on technical work with leadership and continuous improvement initiatives

Responsibilities

Team Leadership & Management Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
Establish, maintain , and enforce standard operating procedures aligned with healthcare best practices
Provide coaching, performance feedback, and training focused on service excellence and compliance
Hardware & Asset Management Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals
Manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning
Standardize device builds and configuration processes to ensure consistency, security, and compliance
Coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations
End-User Support & Onboarding Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
Ensure timely setup of hardware, system access, and applications for clinical and non-clinical roles
Provide responsive, customer-focused technical support for end users in fast-paced healthcare settings
Serve as an escalation point for complex or high-impact issues affecting patient care or operations
Systems, Access & Security Oversee user account provisioning and access management in accordance with role-based access principles
Partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows
Ensure adherence to security standards, device management policies, and data protection requirements
Support audits and compliance initiatives by maintaining accurate documentation and controls
Process Improvement & Documentation Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed
Design and implement scalable, repeatable IT processes that support growth and regulatory requirements
Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery
Track service metrics and use data to drive continuous improvement initiatives
Proactively identify risks and implement preventive measures to reduce downtime and support continuity of care

Benefits

True Work-Life balance – We believe in taking care of yourself before you take care of others!
Full benefits package (medical, dental, vision, 401(k) with match)
Paid time off, holiday pay, and professional development
Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.

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