IT Director

Knight Law Group LLP•Los Angeles, CA

About The Position

Knight Law Group is hiring a Director, IT and Infrastructure to own the firm’s technology stack end-to-end: Salesforce, cloud infrastructure, security, and day-to-day support. This is a working leader role. You’ll lead a small team (Desktop Support + Salesforce Admin), setting the operating standard for “white glove” support. Salesforce is central to how we run the business. Deep Salesforce administration experience is required, and hands-on capability in automation and light development work (when needed) is a big part of success in this role. You’ll also need strong Microsoft Azure fundamentals and a practical, disciplined approach to information security.

Requirements

10+ years in IT with progressively increasing ownership across infrastructure, applications, and security.
Strong Salesforce Administration experience (required): permissions, profiles/roles, data model, reporting/dashboards, Flow automation, troubleshooting, release management.
Hands-on capability to support Salesforce beyond admin basics (integration, troubleshooting, advanced automation, and comfort around development concepts; Apex/LWC experience is a plus).
Strong Microsoft Azure experience: identity, networking, compute/storage, monitoring, and security controls.
Solid security fundamentals and real-world implementation experience (framework familiarity like CIS/NIST is helpful, but execution matters more).
Ability to lead with clarity, urgency, and calm; strong communication with both technical and non-technical teams.

Nice To Haves

Experience in a large law firm or professional services environment.
Experience with legal tech ecosystems and workflows (intake, CRM, document management, eSign, call tracking, etc.).

Responsibilities

Set and execute the IT roadmap with clear priorities, timelines, and measurable outcomes.
Establish a “white glove” support model that is fast, consistent, and respected across the firm.
Build a team culture of ownership, documentation, and continuous improvement across a lean team.
Serve as the accountable owner for Salesforce across the firm: data model, permissions, automations, integrations, uptime, and user experience.
Partner with business stakeholders to translate needs into scalable Salesforce solutions (workflows, approvals, intake, case-related processes, reporting).
Oversee admin work and personally jump in when needed: troubleshooting, configuration, Flow automation, validation rules, permissions, sandbox/CI/CD management.
Support or contribute to light development and technical work as required (e.g., Apex/LWC assistance, integration troubleshooting, vendor management, code review support).
Own Microsoft Azure environment(s): identity, networking, compute/storage, monitoring, backup/DR, and cost management.
Ensure core systems are reliable and secure (Microsoft 365, endpoints, networks, conferencing, printers, line-of-business apps).
Implement operational standards: patching, endpoint management, asset inventory, provisioning/deprovisioning, and lifecycle management.
Implement and maintain security best practices: MFA, least privilege, conditional access, endpoint protection, WAF/DNS protections, secure backups, and logging/monitoring.
Maintain incident response readiness: playbooks, escalation paths, tabletop exercises, and post-incident remediation.
Support privacy and compliance needs (including CCPA) through controls, training, and documentation.
Lead and develop a Desktop Support Rep and a Salesforce Administrator.
Set clear SLAs, escalation paths, and a support operating cadence (triage, prioritization, root-cause fixes, postmortems).
Coach the team to reduce repeat issues through automation, documentation, and smart tooling.
Manage vendors and contracts with a bias toward performance, accountability, and security.
Own procurement decisions, renewals, and the IT budget with transparent justification and ROI.