IT Director

Pennant Services

19d • Onsite

About The Position

Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach. This role is on-site at our Service Center in Hartford.

Requirements

• Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
• Experience leading IT staff supporting multi-site or distributed environments
• Strong knowledge of end-user hardware, device configuration, and troubleshooting
• Experience supporting employee onboarding and user lifecycle management in regulated environments
• Demonstrated ability to build, improve, and document operational processes
• Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders

Nice To Haves

• Experience supporting healthcare organizations or other highly regulated industries
• Familiarity with healthcare compliance and security concepts (e.g. HIPAA, data privacy)
• Experience with IT service management frameworks and ticketing systems
• Experience with device management, asset tracking, and identity platforms
• Ability to balance hands-on technical work with leadership and continuous improvement initiatives
• Service-oriented leader with a strong sense of accountability and urgency
• Process-driven with a focus on reliability, consistency, and compliance
• Calm and effective in high-pressure or time-sensitive situations
• Highly organized and detail-oriented
• Proactive problem-solver who prioritizes patient care and operational continuity

Responsibilities

• Team Leadership & Management Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
• Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
• Establish, maintain, and enforce standard operating procedures aligned with healthcare best practices
• Provide coaching, performance feedback, and training focused on service excellence and compliance
• Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals
• Manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning
• Standardize device builds and configuration processes to ensure consistency, security, and compliance
• Coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations
• Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
• Ensure timely setup of hardware, system access, and required applications for clinical and non-clinical roles
• Provide responsive, customer-focused technical support for end users in fast-paced healthcare settings
• Serve as an escalation point for complex or high-impact issues affecting patient care or operations
• Oversee user account provisioning and access management in accordance with role-based access principles
• Partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows
• Ensure adherence to security standards, device management policies, and data protection requirements
• Support audits and compliance initiatives by maintaining accurate documentation and controls
• Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed
• Design and implement scalable, repeatable IT processes that support growth and regulatory requirements
• Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery
• Track service metrics and use data to drive continuous improvement initiatives
• Proactively identify risks and implement preventive measures to reduce downtime and support continuity of care

Benefits

• Full benefits package (medical, dental, vision, 401(k) with match)
• Paid time off, holiday pay, and professional development
• True Work-Life balance – We believe in taking care of yourself before you take care of others!
• Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed