IT Director

Eriez•Erie, PA

11d

About The Position

The IT Director provides strategic leadership and tactical oversight for the Global Information Technology department. This role is responsible for the integrity, security, and performance of three core pillars: Cybersecurity, Application Support & Development, and Global Helpdesk Operations. As a key business partner, the Director aligns technology initiatives with company objectives, manages multi-million-dollar departmental budgets, and leads a global team of internal staff and strategic vendors to ensure the scalability and reliability of the JD Edwards EnterpriseOne (E1) ERP ecosystem.

Requirements

B.S. in Computer Science, IT Management, or related field; Master’s degree (MBA or MS-IT) is highly preferred.
Minimum 5–10 years of progressive IT leadership experience, preferably within a global manufacturing environment.
Deep understanding of JD Edwards EnterpriseOne (E1) or similar tier-1 ERP systems.
Familiarity with MS SQL Server environments and relational database architecture.
Working knowledge of modern Cybersecurity frameworks (NIST, ISO 27001, or SOC2).
Proven track record of managing technical teams across different time zones and functional areas.
Expert-level ability to develop project definitions, risk mitigation plans, and resource allocation schedules
Exceptional ability to translate complex technical concepts for non-technical executive stakeholders.

Nice To Haves

Master’s degree (MBA or MS-IT) is highly preferred.

Responsibilities

Develop and manage the annual IT capital (CAPEX) and operating (OPEX) budgets; ensure all initiatives provide a measurable ROI and align with corporate financial goals.
Map business requirements for technology solutions, leading company-defined initiatives and global digital transformation projects.
Orchestrate relationships with external partners and SaaS providers to augment the JD Edwards and Cybersecurity teams.
Oversee a team of specialists focused on the JD Edwards E1 environment, ensuring high availability, performance tuning, and successful execution of upgrades/patches.
Supervise the development of internal software systems (CRM, CAD, Document Management) and the seamless integration of 3rd party tools.
Drive the transition toward cloud-hybrid architectures and modern data extraction/analytics methodologies (BI/Reporting).
Direct a global security team in maintaining a robust defense-in-depth strategy, including incident response, threat hunting, and vulnerability management.
Lead the drafting, implementation, and enforcement of Enterprise Information Security Policies and disaster recovery protocols.
Manage a global Helpdesk team, implementing ITIL-based frameworks to ensure Tier 1–3 support exceeds internal Service Level Agreements (SLAs).
Implement modern monitoring and alerting systems to transition the department from reactive troubleshooting to proactive system health management.