IT Director

Lolli & Pops•Denver, CO

90d

About The Position

What You’ll Do Technology Leadership & Strategy · Develop and execute the IT strategy to support business growth across multiple brands. · Build and manage system integrations and data intelligence capabilities. · Support ERP solutions across the organization. Infrastructure & Systems Administration · Oversee installation, configuration, and support of retail hardware and software, including switches, routers, firewalls, printers, monitoring tools, and networking infrastructure. · Administer and support Counterpoint POS systems, ensuring reliability and integration with internal systems. · Manage PBX/VoIP phone systems, including configuration and vendor coordination. · Implement and maintain Veeam backup and recovery solutions for cloud and server environments. Cloud Platforms & Application Support · Lead administration of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, identity & security). · Manage Google Workspace, including provisioning, IAM, and security configurations. Security, Compliance & Risk Management · Maintain PCI compliance and safeguard all PII and payment data. · Perform proactive patching, maintenance, monitoring, and upgrades across all systems. IT Support & Vendor Management · Lead an IT support organization, including help desk, walk-up, phone, remote, and outsourced teams. · Troubleshoot hardware, software, and network issues. · Manage vendor relationships, oversee contracts, and ensure SLAs are met. · Oversee the IT budget, forecasting, and cost optimization. · Develop SOPs, training materials, and technical documentation.

Requirements

4–8 years of experience managing vendor relationships and budgeting IT spend.
3+ years of IT project management experience.
Broad knowledge of IT infrastructure, networking, hardware, cloud platforms, and the SDLC.
Experience managing and reporting on PCI-compliant network environments.
Experience administering Business Central, Sage 100, and/or NetSuite ERP systems.
4+ years of experience with AWS cloud technologies.
Hands-on experience administering Microsoft 365 and Google Workspace environments.
Bachelor’s degree is required, preferably in Information Systems or Computer Science.
Strong independent decision-making abilities and communication skills.
Exceptional troubleshooting and problem-solving capabilities.
Ability to lift, push, pull, or carry up to 50 pounds.

Nice To Haves

Experience with LabTech/ConnectWise Automate or similar remote management tools (strong plus).
Retail industry experience is a plus.

Responsibilities

Develop and execute the IT strategy to support business growth across multiple brands.
Build and manage system integrations and data intelligence capabilities.
Support ERP solutions across the organization.
Oversee installation, configuration, and support of retail hardware and software, including switches, routers, firewalls, printers, monitoring tools, and networking infrastructure.
Administer and support Counterpoint POS systems, ensuring reliability and integration with internal systems.
Manage PBX/VoIP phone systems, including configuration and vendor coordination.
Implement and maintain Veeam backup and recovery solutions for cloud and server environments.
Lead administration of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, identity & security).
Manage Google Workspace, including provisioning, IAM, and security configurations.
Maintain PCI compliance and safeguard all PII and payment data.
Perform proactive patching, maintenance, monitoring, and upgrades across all systems.
Lead an IT support organization, including help desk, walk-up, phone, remote, and outsourced teams.
Troubleshoot hardware, software, and network issues.
Manage vendor relationships, oversee contracts, and ensure SLAs are met.
Oversee the IT budget, forecasting, and cost optimization.
Develop SOPs, training materials, and technical documentation.