IT Director - Application Delivery Marketing, Sales, and Service

Duravant•Downers Grove, IL

About The Position

The IT Director for Marketing, Sales, and Service will lead the strategic direction, implementation, and optimization of Salesforce and other technical solutions across the enterprise. This role is responsible for aligning software solution capabilities with business goals, driving adoption, and ensuring seamless integration with other enterprise systems such as ERP, CPQ (Configure, Price, Quote), and Partner Portals. The Director will manage a cross-functional team of developers, administrators, and analysts, and serve as the primary liaison between IT and business stakeholders. This position will collaborate with IT and business leaders to manage resources, scope, and ensure expectations and business value are achieved while addressing challenges and removing obstacles. In addition, this position includes leading a team of internal and vendor resources.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field.
10+ years of IT experience, with at least 5 years in Salesforce leadership roles managing a team responsible for the strategy, implementation, and operations support.
Proven track record of successful Salesforce implementations and optimizations.
Expert knowledge in Salesforce (Sales and Service) and proficient knowledge with Marketo and other CRM related tools.
Deep understanding of Salesforce architecture, CPQ, and ERP integrations.
Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
Strong leadership, communication, and stakeholder management skills.
Experience working in a Global company.
Ability to think strategically and develop long-term plans that align with organizational goals.
Strong analytical and problem-solving skills. Ability to identify issues and develop effective solutions.
Ability to adapt to changing priorities, work effectively in a dynamic environment, and have a sense of urgency.

Nice To Haves

Master’s degree in Computer Science or MBA
Salesforce certifications (Administrator, Architect, or equivalent).
Experience with cloud platforms, agile methodologies, and contract lifecycle management tools (e.g., Conga).
Background in manufacturing or multi-entity enterprise environments.

Responsibilities

Develop and execute a comprehensive Marketing, Sales, and Service technology roadmap aligned with corporate objectives.
Lead Salesforce governance and change management initiatives across the enterprise partnering with the Operating Companies.
Champion Salesforce and Marketo as a platform for digital transformation and customer engagement.
Build and manage a high-performing Salesforce team, including hiring, mentoring, and performance evaluation. This includes managing vendor partners and resources to optimize the value and to achieve defined business goals.
Oversee end-to-end delivery of Salesforce projects, ensuring timely execution and budget adherence.
Establish and enforce development lifecycle standards and agile delivery practices.
Allocate resources across projects according to priorities, schedules, and budgets. Ensure optimal utilization of resources to achieve project goals.
Architect scalable Salesforce solutions that integrate with ERP, CPQ, eCommerce, and other platforms.
Ensure data integrity, security, and compliance across all Salesforce environments.
Lead solution design for complex business processes and system migrations as we continue the rollout across the enterprise.
Develop a strategy and implementation plan for leveraging AI such as Agentforce with specific business value metrics.
Collaborate with Sales, Marketing, Service, and Operations leaders to identify and prioritize Salesforce initiatives. Champion change management processes to facilitate the adoption of new capabilities.
Translate business requirements into technical specifications and actionable plans.
Provide executive-level reporting and insights through dashboards and analytics.
Facilitate effective communication and collaboration among stakeholders. Support the IT Executive Steering Committee with prioritizing investments.
Establish key performance indicators (KPIs) and reporting mechanisms to monitor the progress and performance of the Marketing, Sales, and Service solutions.
Drive exploration of new technologies and implement low-cost proof of concepts to validate business cases.