IT Desktop Support Technician

Revel Staffing • Cincinnati, OH

14d • Onsite

About The Position

A defense manufacture is seeking an experienced and motivated IT Desktop Support Technician to provide on -site technical support for enterprise users. This role involves hands -on troubleshooting, system maintenance, and end -user assistance across desktops, laptops, and networked devices in a professional IT environment.

Requirements

• 2–4 years of experience in IT field support, desktop engineering, or infrastructure services.
• Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
• Familiarity with network fundamentals and hardware diagnostics.
• Excellent communication, problem -solving, and customer service skills.
• VantageClear Certification (or equivalent security credential) required.

Nice To Haves

• Associate Degree in Electronics or related field preferred.

Responsibilities

• Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues.
• Install, configure, and repair desktops, laptops, printers, and other peripheral devices.
• Support imaging, deployment, and hardware lifecycle management processes.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP connectivity issues.
• Deliver “smart hands” support for networking and peripheral hardware such as routers, switches, firewalls, and cabling.
• Conduct repeat call analysis and implement preventive measures to reduce downtime.
• Collaborate with remote support teams to resolve escalated incidents quickly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree