IT Desktop Support Technician

The Kemtah Group • Pittsburgh, PA

30d • $19 - $22

About The Position

Laptop/desktop imaging & driver/BIOS updates Setting appointments with users to handover new devices & take existing devices Excellent customer service/communication skills Complete at a minimum the following customer appointment tasks during the hardware exchange: Signing into the device Signing into zScaler Signing into M365 and having data sync from the Cloud Mapping network drives Setting up printers Installing any custom software Copying over any local data (ie. Browser favorites, files saved to HDD etc.) We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.

Requirements

• Desktop support: 1 year (Required)
• Imaging

Responsibilities

• Laptop/desktop imaging
• Driver/BIOS updates
• Setting appointments with users to handover new devices & take existing devices
• Signing into the device
• Signing into zScaler
• Signing into M365 and having data sync from the Cloud
• Mapping network drives
• Setting up printers
• Installing any custom software
• Copying over any local data (ie. Browser favorites, files saved to HDD etc.)
• Imaging machines
• Complete the new device handovers and finish the setup tasks with the user

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed