IT Desktop Support Specialist-Brand New Clinic

Legacy Community Health•Houston, TX

1d•Onsite

About The Position

Hey there, future tech superstar! At Legacy Community Health, we're not just any healthcare provider—we're a buzzing, vibrant family dedicated to making waves in the healthcare world! Join us as a Desktop Support Specialist I, and be the IT hero who keeps our team in action and our patient care sensational! We're on the hunt for a tech-loving maverick ready to dive into our mission of delivering world-class healthcare services. In this role, you'll be part of a dream team where your skills and ideas light up the room, and where growth is just as important as good coffee on a Monday morning! Be the IT rock star that empowers extraordinary patient care through top-notch tech support! Thrive in a supportive, fun-loving environment that treasures your genius input! Engage in heartwarming work that makes a real difference in community healthcare! Unlock doors to personal and professional growth with mentorship and exciting development adventures!

Requirements

A High School Diploma or GED—Associate's degree? Even better!
One year of IT support experience—two years make you the ultimate contender!
CompTIA A+ certification? Virtual high-five if you've got it!
Your customer service skills are legendary, juggling deadlines like a circus star!
A valid Texas Driver's License with a spotless driving record—because you'll be on the move!
Hands-on experience with Windows PC hardware and operating systems—tech mastery unlocked!
Excel, Word, and Outlook? You're the maestro of Microsoft!
Experience using an electronic ticketing system to track and conquer support requests!
Familiarity with remote administration tools and scripting languages—tech wizardry in action!
The ability to respond to inquiries from customers and community members like a smooth operator!
Strong documentation skills—your writing style should be as polished as your personality!
Effective presentation skills to dazzle management, public groups, and fellow team members alike!
Experience with computer hardware and software applications is your secret weapon!

Responsibilities

Keep our IT world spinning by documenting every service request in the ticket system!
Be lightning-fast in responding to IT requests, and don't hesitate to escalate like a pro!
Stay on top of pending requests, making sure no detail slips through the cracks!
Unleash your inner MS Office genius to guide staff in mastering their Microsoft tools!
Whip up ad hoc reports that support our business like a sorcerer casting spells!
Manage copier, printer, and fax requests like a budget-savvy maestro!
Seek out those manual processes lurking in the desktop environment—and automate them!
Guide users with dazzlingly simple instructions that even non-techies can follow!
Install, upgrade, and troubleshoot hardware and software like the IT wizard you are!
Follow up with clients to make sure their systems are running smoother than a dairy-free latte!
Create and organize Active Directory objects and user accounts with flair!
Master disk imaging using Windows Deployment Services (WDS) like a tech ninja!
Resolve issues with remote troubleshooting—because distances are no match for your skills!
Craft procedure processes, technical docs, and manuals like a tech wordsmith!
Be the ultimate collaborator with team members and customers across the organization!
Jump into other duties as needed and dazzle us with your IT magic!