IT Desktop Support Analyst

Robert Half-posted about 1 year ago
Full-time • Entry Level
Lenexa, KS
Administrative and Support Services
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The IT Desktop Support Analyst role involves providing essential technical support to clients, ensuring the effective operation of software, hardware, and network configurations. The position offers opportunities to work on diverse projects, contributing to the enhancement and efficiency of IT operations.

  • Provide high-quality technical solutions to clients, including support for desktop software and hardware.
  • Utilize knowledge of Office 365 and Active Directory to troubleshoot and resolve issues.
  • Contribute to managing Azure, 365, and cloud services management platforms.
  • Oversee the onboarding and offboarding process of employees, ensuring seamless transitions.
  • Handle the decommissioning of equipment and peripheral devices, maintaining an organized workspace.
  • Coordinate moves and relocations within the workspace, ensuring minimal disruption to operations.
  • Participate in various IT projects, applying skills and knowledge to contribute to their success.
  • Monitor and maintain accurate customer credit records.
  • Process customer credit applications with accuracy and efficiency.
  • Handle customer inquiries and resolve issues promptly and professionally.
  • Proficient knowledge of Computer Hardware, including troubleshooting and repairing.
  • Expertise in Active Directory, with the ability to create, delete, and manage user accounts.
  • Proficient in Office 365, including Word, Excel, PowerPoint, and Outlook.
  • Ability to diagnose and resolve software issues efficiently.
  • Excellent problem-solving skills for IT-related issues.
  • Strong communication skills to liaise with team members and stakeholders.
  • Ability to work in a team and independently as required.
  • Experience in providing training to end-users regarding system use.
  • Proactive in staying updated with the latest technology trends.
  • Familiarity with ITIL or other IT service management frameworks is advantageous.
  • Previous experience in a similar role is highly desirable.
  • Demonstrated ability to manage multiple tasks and work under pressure.
  • Strong organizational and time management skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Familiarity with ITIL or other IT service management frameworks.
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