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Artisan Design Group - or ADG - is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies - each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work. The role of IT Desktop Support Analyst works directly with both users and vendors to provide hardware and software support. Primary responsibilities and qualifications include desktop imaging, Office 365 experience, printer assistance, active directory experience, mobile device management, and experience with pulling and evaluating tickets. They will be expected to provide expertise on new technology trends to influence change. The selected candidate must possess high quality customer service skills, be able to troubleshoot issues independently, escalate when necessary, and demonstrate effective time management. Communication with users, both written and verbal, is crucial to the success of this role.
