IT Desktop Support Analyst

Madewell • New York, NY

66d • $25 - $29

About The Position

Desktop Analyst provides onsite and remote technical support for end-users in and from our corporate offices. Analyst duties include installation, configuration and troubleshooting of computer hardware, software, printers, and peripherals. We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact.

Requirements

• Experience in technical support or related field.
• Knowledge of computer hardware and software.
• Ability to troubleshoot technical issues.

Nice To Haves

• Experience with remote support tools.
• Familiarity with corporate IT environments.

Responsibilities

• Provide onsite and remote technical support for end-users.
• Install, configure, and troubleshoot computer hardware.
• Install, configure, and troubleshoot software applications.
• Troubleshoot printers and peripherals.

Benefits

• Medical, dental, prescription and vision insurance.
• Family planning support (fertility, adoption & surrogacy).
• Fitness discounts and medical travel.
• Associate discount across all brands.
• Summer Fridays (office closes at 1:00 PM during summer).
• Winter break at the end of December for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees