IT Desktop Support Analyst

Ideatek Telcom LLC•Buhler, KS

10h•Hybrid

About The Position

Are you a tech-minded problem solver looking to break into IT—or take the next step? Do you enjoy helping others, solving support issues, and being the go-to person for systems, onboarding, and process improvements? IdeaTek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door. You’ll manage tier 1 support, onboard new employees, and help improve processes for our hybrid workforce. We’re growing fast, and this role exists because our team is beyond capacity. If you're reliable, calm under pressure, and excited about technology—we want to hear from you. A Day in the Life You’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate to build your networking knowledge. Every day is a chance to grow.

Requirements

A minimum of 1 year IT support experience
Excellent interpersonal and communication skills—calm, clear, and customer-first
Strong problem-solving abilities and the drive to take initiative
Comfortable navigating systems and tools with a curiosity to learn more
Based in or near Hutchinson/Buhler, KS with ability to travel locally as needed

Nice To Haves

College degree in IT, computer science, or a related field
Ability to calmly listen and resolve internal IT issues for our employees
Positive mindset with a sense of urgency and follow-through
Interest in networking, systems, or security concepts

Responsibilities

Manage new hire onboarding, including account setup, system access, and equipment preparation
Create and maintain user accounts, permissions, and access controls in accordance with company policies
Set up, configure, and support systems, software applications, and routine upgrades
Provide first-line (Tier 1) troubleshooting and support through the IT ticketing system
Maintain and manage the IT support queue, tracking issues through resolution
Document and update standard operating procedures to ensure consistency and scalability
Assist with hardware, software, and infrastructure changes across the organization
Collaborate with team members and internal customers while supporting IT process improvements and small projects