IT Desktop Lead
About The Position
The IT Desktop Technician provides advanced technical support for end-user computing devices, software platforms, and enterprise IT services. This role is responsible for maintaining productivity by resolving hardware, software, and configuration issues, managing IT assets, and ensuring the integrity of endpoint standards and inventory. The ideal candidate brings strong technical expertise , excellent communication skills, and a proactive approach to supporting technology needs across the organization. We are seeking a highly skilled Desktop Services Lead to oversee the design, deployment, and management of enterprise desktop solutions across Windows and macOS environments. This role will lead a team responsible for ensuring secure, efficient, and user-friendly endpoint experiences. Expertise in Microsoft Intune and Jamf Pro is essential for managing modern device management strategies.
Requirements
- 5+ years of experience in desktop engineering or endpoint management.
- MD-102 Endpoint Administrator Associate Certification
- Jamf Pro certification.
- Experience with Intune, Entra, Defender, SCCM , Active Directory , Jamf and enterprise mobility solutions.
- Proven expertise in Microsoft Intune (Windows 10/11) and Jamf Pro (macOS).
- Strong knowledge of Windows Autopilot , Apple ADE , and MDM principles.
- Experience with scripting languages (PowerShell, Bash, or Python).
- Familiarity with Azure AD , conditional access, and security baselines.
- Excellent problem-solving and leadership skills.
- Proven ability to mentor team members and lead people effectively to achieve shared goals.
- Strong communication and collaboration abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Knowledge of Zero Trust security models.
- ITIL or similar process framework experience.
- Relevant certifications (e.g., Microsoft Azure Administrator, Jamf 300/400).
- Passion for innovation and continuous improvement.
Responsibilities
- Lead the Desktop Services team in delivering endpoint management solutions for Windows and macOS devices.
- Design and implement policies for Microsoft Intune (Windows) and Jamf Pro (macOS) to ensure compliance, security, and optimal performance.
- Oversee application packaging, deployment, and lifecycle management.
- Manage OS imaging, updates, and patching strategies for all endpoints.
- Collaborate with Security and Network teams to enforce device compliance and conditional access policies.
- Develop and maintain automation scripts (PowerShell, Bash) to streamline operations.
- Provide technical leadership for troubleshooting complex desktop issues and escalations.
- Monitor and report on endpoint health, compliance, and user experience metrics.
- Drive continuous improvement initiatives and adoption of modern management practices.
- Mentor and guide junior team members.
Benefits
- Flexible Paid Time Off Program
- Medical
- Dental
- Vision
- Life Insurance
- Disability, and other voluntary coverages.
- You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
