IT Desktop Engineer

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

3d•$39 - $55

About The Position

The Desktop Engineer will be responsible for managing and supporting the desktop environment including imaging and computer deployment, mobile device management, group policy, WSUS management, Windows, thin clients in support of VDI, Imprivata, developing standardized procedures for computer builds, software installation, and the creation of standards and documentation. The successful candidate must be able to work independently and as a member of a multi-disciplinary team. Being able to learn new technologies quickly and adapt to new ideas and new methodologies is a must. This position is expected to participate in the critical system support structure with other IT departments. The Desktop Engineer is expected to function with a very high degree of autonomy and self-direction once assigned work. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Requirements

High School Diploma and demonstrates the knowledge, skill, and ability to perform the key responsibilities of the position.
8-10 years’ work experience managing Windows systems.
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of several of the following: AD/LDAP, enterprise anti-virus, enterprise backup systems, enterprise monitoring/reporting systems.
Knowledge of Microsoft Intune and Autopilot
Demonstrated work in hands on configuration, maintenance, and direct responsibility for enterprise IT systems, with preference for a Health Care environment.
Scripting/Programming experience and background.
Familiarity with ITIL, HIPAA, HITECH, and other standards applicable to Health Care IT.

Nice To Haves

BS in Information Systems or related field preferred
Microsoft MCSA / MCSE or equivalent preferred

Responsibilities

Participates and engages and occasionally leads in team meetings, team building activities, and other opportunities to strengthen the department.
Executes project-related tasks.
Actively maintains education and cross-training on IT Infrastructure areas of expertise.
Prepares, leads, and attends training when available and appropriate.
Responsible for deploying new desktops and laptops, managing the imaging process, and ensuring systems are up to date with the latest patches and software using WSUS or Windows Update for Business
Manage and maintain the mobile device management system, including setting up new devices and configuring policies.
Administer Group Policy and provide guidance on desktop management best practices.
Develop and maintain standards for the desktop environment and create documentation for processes and procedures.
Develop standardized procedures for computer build, software installation, and other common tasks.
Develop automation using PowerShell to streamline and improve desktop management processes.
Troubleshoot and resolve hardware, software, and networking issues as they arise.
Monitor desktop performance and work to optimize the environment to ensure high levels of user productivity.
Assist with the management of thin clients and Imprivata policy.
Excellent communication and interpersonal skills, professional business manner, and ability to interact with people of differing professional levels.
Assists management in identifying opportunities for process improvement within the department.
Occasional after-hours work when needed, which can include weekends, holidays, or non-standard business hours.
Position requires frequent travel to locations in Southeast Alaska.
Maintains detailed and accurate records related to endpoint management.
Creates, follows, and maintains documentation and checklists to ensure efficiency and consistency.
Highly Proficient with Active Directory, DHCP and DNS.
Highly Proficient with the two most recent versions of Microsoft Desktop Operating Systems.
Familiar with PowerShell
Familiar with Enterprise-grade system monitoring technologies
Familiar with Citrix Virtual Apps and Desktops