IT Desktop Support Technician

United Fidelity Bank

1d • Hybrid

About The Position

The AutoNation Desktop Support team provides world class service and desk side support to all internal corporate associates. The Desktop Support Technician will be taking receipt of escalated service desk support requests and troubleshooting them, documenting, analyzing, and resolving these requests. Organizational Relationships: Directly reports to Manager, Client Architecture / Level 2 Support / Desktop Support. Interacts with most, if not all, other IT departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with Facilities for placement of employees, computer equipment and Executive Support. This role is onsite at our HQ in Fort Lauderdale. 4 days on site. 1 day remote.

Requirements

• Ability to multi-task and prioritize workload efficiently and effectively.
• Familiar with MS O365
• Experience in trouble shooting Windows 10
• AV Support experience
• Excellent verbal/written communication and interpersonal skills.
• Valid in-state driver's license and have maintained an acceptable, safe driving record.
• High school diploma or equivalent
• 5-7 years’ experience in technology field
• Windows 10 / 11 OS proficiency.
• Azure Virtual Desktop Experience.
• Experience using remote access tools (TeamViewer)
• Ability to prioritize and understand urgency and impact.
• Ability to write knowledgebase articles.
• Strong Customer Service skills
• Exceptional listening skills
• Excellent oral and written communication skills
• Highly motivated individual.
• Ability to carry out the day-to-day functions of their job description independently.
• Ability to communicate clearly and succinctly.
• Ability to compose grammatically correct, concise, and accurate notes.
• Ability to work under pressure in a fast-paced environment.
• Must be able to lift 30 pounds.

Responsibilities

• Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.
• Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.
• Respond to tickets and resolve issues in a proactive manner.
• Perform on-site and remote technical support for all HQ associates.
• Follow organizational guidelines for tracking inventory of all hardware and software resources.
• Software deployment.
• Microsoft AVD support
• Dell Wyse Thin Client Backend configuration/Support
• Mobile Device Management Configuration/support for HQ associates
• Main POC for escalations
• Executive Support
• AV Support
• Shipping equipment to HQ remote hires.
• Weekly on-call support rotation.

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees