IT Design Specialist

Gensler • Boston, MA

2d • Hybrid

About The Position

Your Role Are you an IT Specialist with a passion for design? As an IT Technician, you will support daily IT operations while also collaborating with our teams on creative and technical initiatives—including video production, marketing proposals, programming, graphics, and more. This hybrid role allows you to apply your technical expertise while contributing to innovative, design-driven projects across the firm. What You Will Do Communicate effectively with all levels of staff—from everyday users to senior leadership and Principals. Identify and implement the most efficient solutions to reduce downtime and maintain productivity. Provide first- and second‑level support for Windows and Mac systems, along with Microsoft 365 applications such as Outlook and Teams. Install, maintain, and support desktops, laptops, printers, and peripherals across the regional IT environment. Install and troubleshoot primary 2D/3D design tools including Revit, 3ds Max, SketchUp, Rhino, and Adobe Creative Cloud applications. Produce videos and voice‑over content for internal and external use. Apply experience in programming, AI tools, image creation, marketing‑related materials, and more Support remote users working within virtual desktop infrastructure. Manage user accounts and access permissions within Active Directory. Image laptops and desktops for deployment, maintenance, and end‑of‑life replacement cycles. Maintain accurate documentation of incidents, resolutions, and system configurations. Follow vendor‑recommended procedures for maintenance and repairs. Provide support for audiovisual systems and web conferencing setups. Perform special projects assigned by IT leadership. Stay current with evolving desktop, software, and networking technologies used at Gensler, continually expanding your knowledge. Build strong rapport with staff to understand their technical comfort level and provide tailored support. Demonstrate professionalism, ethics, and adherence to software licensing requirements. Multitask effectively in a high‑volume, fast-moving environment while maintaining accuracy and quality. Your Qualifications Bachelor’s or Associate’s degree in Computer Engineering, Computer Science, or a related discipline. 7–10 years of relevant IT experience; experience in the architecture or engineering industry is beneficial. Strong knowledge of Windows 10; Microsoft 365 (SharePoint, OneDrive, Teams, Outlook); macOS; and Microsoft Active Directory. Experience creating videos using Adobe Premiere or comparable software. Experience producing voice‑over content using Adobe Audition or similar tools. Proficiency in InDesign and other Adobe Creative Cloud applications. Understanding of basic networking principles and desktop hardware/software troubleshooting. Ability to disconnect, lift, and move PCs and monitors (up to 50 lbs), including maneuvering in tight spaces for cabling. Familiarity with iPhone and Android mobile devices. Punctual, professional, and well‑presented demeanor. Ability to work independently and collaboratively within a team. Strong troubleshooting, organizational, time‑management, and service‑delivery skills. Willingness to support occasional off-hours or weekend system upgrades and initiatives. Comfortable working in a fast‑paced environment. Qualifications Considered a Plus A+ Certification or equivalent desktop support credential. Certifications in Cisco, Windows Desktop/Server, Mac, VMware, or ITIL. Experience with design tools such as Adobe Creative Cloud and Autodesk products (e.g., Revit, AutoCAD). Experience supporting macOS in a corporate setting. Experience working with geographically distributed teams or multi‑office environments. To be considered, resume submission must be accompanied with a portfolio. The base salary will be estimated between $75k-$85k plus bonuses and benefits and contingent on relevant experience. Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. At Gensler, the value of our work stems from its positive impact on the human experience. We are a dynamic and collaborative design firm uniting creativity, research, and innovation to solve complex problems for our clients. Our work challenges conventional ideas about architecture and the built environment. We aren’t just designing buildings—we are reimagining cities and places that make a difference in people’s lives. Founded in 1965, Gensler has built a team of 6,000 professionals who partner with clients in over 100 countries each year. Everything we do is guided by our mission: to create a better world through the power of design. NOTICE TO APPLICANTS We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [email protected].

Requirements

• Bachelor’s or Associate’s degree in Computer Engineering, Computer Science, or a related discipline.
• 7–10 years of relevant IT experience; experience in the architecture or engineering industry is beneficial.
• Strong knowledge of Windows 10; Microsoft 365 (SharePoint, OneDrive, Teams, Outlook); macOS; and Microsoft Active Directory.
• Experience creating videos using Adobe Premiere or comparable software.
• Experience producing voice‑over content using Adobe Audition or similar tools.
• Proficiency in InDesign and other Adobe Creative Cloud applications.
• Understanding of basic networking principles and desktop hardware/software troubleshooting.
• Ability to disconnect, lift, and move PCs and monitors (up to 50 lbs), including maneuvering in tight spaces for cabling.
• Familiarity with iPhone and Android mobile devices.
• Punctual, professional, and well‑presented demeanor.
• Ability to work independently and collaboratively within a team.
• Strong troubleshooting, organizational, time‑management, and service‑delivery skills.
• Willingness to support occasional off-hours or weekend system upgrades and initiatives.
• Comfortable working in a fast‑paced environment.

Nice To Haves

• A+ Certification or equivalent desktop support credential.
• Certifications in Cisco, Windows Desktop/Server, Mac, VMware, or ITIL.
• Experience with design tools such as Adobe Creative Cloud and Autodesk products (e.g., Revit, AutoCAD).
• Experience supporting macOS in a corporate setting.
• Experience working with geographically distributed teams or multi‑office environments.

Responsibilities

• Communicate effectively with all levels of staff—from everyday users to senior leadership and Principals.
• Identify and implement the most efficient solutions to reduce downtime and maintain productivity.
• Provide first- and second‑level support for Windows and Mac systems, along with Microsoft 365 applications such as Outlook and Teams.
• Install, maintain, and support desktops, laptops, printers, and peripherals across the regional IT environment.
• Install and troubleshoot primary 2D/3D design tools including Revit, 3ds Max, SketchUp, Rhino, and Adobe Creative Cloud applications.
• Produce videos and voice‑over content for internal and external use.
• Apply experience in programming, AI tools, image creation, marketing‑related materials, and more
• Support remote users working within virtual desktop infrastructure.
• Manage user accounts and access permissions within Active Directory.
• Image laptops and desktops for deployment, maintenance, and end‑of‑life replacement cycles.
• Maintain accurate documentation of incidents, resolutions, and system configurations.
• Follow vendor‑recommended procedures for maintenance and repairs.
• Provide support for audiovisual systems and web conferencing setups.
• Perform special projects assigned by IT leadership.
• Stay current with evolving desktop, software, and networking technologies used at Gensler, continually expanding your knowledge.
• Build strong rapport with staff to understand their technical comfort level and provide tailored support.
• Demonstrate professionalism, ethics, and adherence to software licensing requirements.
• Multitask effectively in a high‑volume, fast-moving environment while maintaining accuracy and quality.

Benefits

• comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off
• 401k
• profit sharing
• employee stock ownership
• twice annual bonus opportunities
• Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees.
• we reimburse tuition for certain eligible programs or classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree